Error Getting Rates from USPS

[mouse_8b]

Hello,
I have been getting 403: Forbidden from the USPS shipping rate calculator. I thought my API might be out of date, so I just uploaded the updated the API from viewtopic.php?f=65&t=18076

I am still getting the error. Does anyone have any ideas on how to solve or troubleshoot this further?

[mouse_8b]

Also this error:
The underlying connection was closed: An unexpected error occurred on a receive.; Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host.

[compunerdy]

Not seeing those errors here but I did have two customers say they could not get a rate over the last couple of days.

[speedythinker]

Have trouble to ship to UK. Currently it is showing this error when "United Kingdom" selected:

"No shipping methods are available for the current items and/or the given destination. "

All other countries are just fine


Regards
Speedy

[compunerdy]

Same here.. 2 UK customers have said that.

[compunerdy]

Here is the error.. still looking into it.

Send: API=IntlRate&XML=<?xml version="1.0" encoding="UTF-8"?><IntlRateRequest USERID="xxxxxxxxxxx"><Package ID="0"><Pounds>1</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>Great Britain</Country></Package></IntlRateRequest>

Receive: <?xml version="1.0" encoding="UTF-8"?>
<IntlRateResponse><Package ID="0"><Error><Number>-2147218043</Number><Source>;IntlRateV2.ProcessRequest</Source><Description>Unable to calculate international postage. No services available.
Invalid Country Name</Description><HelpFile/><HelpContext/></Error></Package></IntlRateResponse>

[compunerdy]

I cannot find any info that would explain why this suddenly changed.

[jmestep]

It's a joke to try to find much on the USPS site, but I did find this:

INVALID CTRY CODE
If Class of Mail field in Detail Record 1 is IE, country code in Country Code field in Detail Record 1 must be a valid record in Country Code table.

When I Googled, I did find this for Ubercart
INSERT INTO {uc_countries} VALUES ('826', 'United Kingdom (Great Britain)', 'GB', 'GBR', 1)");

I have to apply the new USPS patch on some sites, so I'll do some testing.

[Katie]

Has this issue just started recently? If you are still using the older API, I would like to confirm that this is something new within the last few days. I've finding nothing on the USPS site or anything recent on google.

[speedythinker]

It should be a new glitch I think
Our last order to UK was back to June 30,2014

I'm running 7.0.7.14588
USPS is 7.3.14358.0

Thank you for looking into this case

Speedy

[Katie]

We might have found the problem. To test, you will need to add a new country record. Use UK for the country code and use the name United Kingdom. Try the shipping calculator using the new country. It should work.

Now, here is the problem. You can't change the country code from GB to UK for the existing record if it has associated orders. That is why creating a new record is required. I think we can come up with a way to either update or remove the current country record, but I'll need the assistance of a developer.

I will try to update here tomorrow with a solution.

[compunerdy]

That seems to have fixed it except there are 2 united kingdoms now. For now I will just change the name of the other one until you give the okay to delete or whatever.

EDIT- Actually I just went ahead and deleted the GB United Kingdom one so I hope that was okay lol.

[speedythinker]

It woks, thank you Judy

I deleted the GB


Regards,
Speedy

[calvis]

In my case I have to keep the GB because that is what UPS uses. So now I have United Kingdom - USPS and United Kingdom - UPS.

[Katie]

I have to wonder if this is something new that USPS changed and didn't bother to keep their customers notified. I believe that GB is still the correct country code. At least, it says so here: http://countrycode.org/uk

USPS is such a pain in the butt.

[speedythinker]

Me too, I think it is USPS issue!
This is not the first time or the second time they changed parameters things without a notice

Bad guy! But we got no choice and have to use its service


Speedy

[mouse_8b]

Any ideas for troubleshooting my original problem? "The remote server returned an error: (403) Forbidden."

[Katie]

403 Forbidden HTTP status code is response to a request from a client for a web page or resource to indicate that the server can be reached and understood the request, but refuses to take any further action. Status code 403 responses are the result of the web server being configured to deny access, for some reason, to the requested resource by the client.

You should check to see if the web server is the problem first. You can also enable debug from the USPS configuration page and view the usps.log file in \app_data\logs\. It will give us information about what was sent to USPS and what was received to generate the rate quote.

[compunerdy]

Found another country with a issue.. Uruguay

Any ideas what to change that to?

[Katie]

Hello Tim,

Can you provide a bit more information?

- what address in Uruguay?
- what services do you have selected?
- do you have the recent USPS patch installed for 7.0.7?
- what errors do you see in the USPS.log file?

All this will help tremendously when trying to figure out if this is another country code issue or something else.

Thanks!

[compunerdy]

Nevermind.. I just got a E-mail yesterday saying it was not giving rates and he has ordered from us before.. I just tested it and it pulls rates so who knows...