Emails sent from Ablecommerce to Comcast consistentl flagged

[steveo]

Every email sent from our client's Ablecommerce store is tagged as spam by Comcast. We contacted Comcast and our mail server is not on their blacklist. We have an SPF record set up for the domain. Any other suggestions as to why this may be happening?

One thing we did notice is that there is no message-id in the emails. Could that be an issue? We have a second Ablecommerce store that sends mail through the same mail server without being tagged as spam by Comcast.

[Katie]

We have a second Ablecommerce store that sends mail through the same mail server without being tagged as spam by Comcast.

This tells me it's something specific to the client's store and/or email templates. One thing that can sometimes trigger an email as spam is having too many links within the email content. One thing you could try is to copy an email from the store that isn't working and paste it into the store that is working. Send this email as a test and see if Comcast thinks it's spam.

Somehow, I don't think this is an AbleCommerce issue though. Maybe one of the past emails were accidentally flagged as spam causing all future emails to be marked the same way.

[rmaweb]

If your using an SMTP server for your emails, the IP address or IP range assigned to the server your email is on, might have been flagged by Comcast as a spam IP.

[mikek]

Check if the SMTP user email address is the same as the default "Service From Address" . See my response to this post:

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