AbleCommerce Shopping Cart Software

Posted: **Tue Mar 17, 2009 11:41 am**

Our site is not working when a visitor does not type the www url prefix. if you type the full url, it works fine. Checked our server and everything looks correct there. If the www is left off, it looks like the page tries to redirect until it eventually is blocked by ISA for too many requests. Is there something in AC that I should look at? Something in one of the config files maybe?

I realize that it very well could be in our code, but I have not found anything in there to this point.

Posted: **Tue Mar 17, 2009 11:57 am**

Seems something wrong with license key, open a CRM ticket for this issue.

Posted: **Tue Mar 17, 2009 12:25 pm**

Will do. I verified that is not anything on the homepage by replacing it with a blank aspx page. Same thing happens.

UPDATE: it was a license issue. A new key set to work with http://www.mysite.com and mysite.com fixed the problem

AbleCommerce Shopping Cart Software

redirect problem when visitors don't type www

redirect problem when visitors don't type www

Re: redirect problem when visitor don't type www

Re: redirect problem when visitor don't type www