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UPS Shipping is not calculating correctly!

Posted: Thu Mar 19, 2009 8:28 am
by gguerini
Hi guys,

I'm comparing the shipping price between my site and UPS website and the values are completely different.
I put all the informations provided by UPS and it's apparently working but the value is not correct.

Did you have similar problems?

My website is:
http://www.uppersolutions.com.br/Marble/

Thanks
Guillemro

Re: UPS Shipping is not calculating correctly!

Posted: Thu Mar 19, 2009 9:24 am
by William M
I get that with Fed Ex Ground on another site and the difference is due to the discounts I get for having an AmEx Merchant account and type of billing/payment (IIRC). I'd bet UPS has similar pricing tiers for user accounts.

Re: UPS Shipping is not calculating correctly!

Posted: Thu Mar 19, 2009 10:08 am
by gguerini
William M wrote:I get that with Fed Ex Ground on another site and the difference is due to the discounts I get for having an AmEx Merchant account and type of billing/payment (IIRC). I'd bet UPS has similar pricing tiers for user accounts.

Hi William, I understand it's a possibility, but the prices are completely different. The store I'm developing sells marbles and heavy stones. The cheapest shipping would be something around to $120 dollars, but my store is showing $10 dollars. This is the problem.


Any other possibility?

Thanks anyway..

Re: UPS Shipping is not calculating correctly!

Posted: Fri Mar 20, 2009 3:07 am
by gguerini
I think I know the problem!!!

Our UPS service type is called Freight but it's not listed in the Service dropdown as you can see in the picture below.
Do you know what I should do?

Thanks again..

Re: UPS Shipping is not calculating correctly!

Posted: Fri Mar 20, 2009 6:42 am
by jmestep
I think UPS would be the best to explain it. Maybe they don't offer the Freight rates in their online tools.