Page 1 of 1
Email List User Export Problem
Posted: Tue Mar 31, 2009 2:49 pm
by SamsSteins
When trying to export my email list, using the export list button, when managing my email list, I keep getting 0 byte files. When trying to open email_list.csv it is just a blank file. Is there something I need to click on or do to actually get it to export the email addresses?
Re: Email List User Export Promblem
Posted: Wed Apr 01, 2009 9:47 pm
by Robbie@FireFold
I had the same problem in this thread:
viewtopic.php?f=42&t=9534&hilit=0+byte
Received no answer so I just use Able and another mailing software at the same time.
Re: Email List User Export Promblem
Posted: Thu Apr 02, 2009 7:57 am
by SamsSteins
Thanks for the follow up. I already use a third party program that shows me who reads what and what links they click, which is why I wanted to import the names Able collects into the program. I am glad it is not just me
Re: Email List User Export Promblem
Posted: Wed Jun 03, 2009 3:14 pm
by SamsSteins
Is this issue slated to be addressed? I would really like to be able to export the names into our email marketing program.
Re: Email List User Export Promblem
Posted: Thu Jun 04, 2009 5:00 am
by mazhar
What is your AbleCommerce version information, you can found it under Help -> AbleCommerce Information . I have tried to reproduce it on 7.0.2 and 7.0.3 and both worked fine. So could you explain your Email list configurations and something that could help reproduce the case. Also what are the number of customers in Email list this is the number showing against Members: heading just above Export option.
Re: Email List User Export Promblem
Posted: Thu Jun 04, 2009 8:17 am
by SamsSteins
PLATFORM: ASP.NET
VERSION: 7.0.3
BUILD: 12458
MSSQL v2005
AC SCHEMA v2005
I am set up for Opt-In with verification and default sign-up. This list only has 48 members. I also shows that no emails have been sent, but I have sent emails. When I click on the export list button I get the option to open the file or save it. Either selection creates a 0 byte file named email_list.csv.
Re: Email List User Export Promblem
Posted: Thu Jun 04, 2009 8:55 am
by mazhar
Still unable to reproduce it on 7.0.3. What is your browser information?
Re: Email List User Export Promblem
Posted: Thu Jun 04, 2009 9:15 am
by SamsSteins
I get the same result on IE8, Firefox and Chrome. It is not creating the file.
Re: Email List User Export Promblem
Posted: Thu Jun 04, 2009 9:16 am
by mazhar
I have check with both IE8 and FF 3 and its working for me.
Re: Email List User Export Promblem
Posted: Wed Aug 19, 2009 4:43 pm
by gjaros
We are also having this problem. I've tested in Firefox 3.5 (see error graphic) and IE8 (in normal and compatibility mode - just says page can't load).
ExportError.jpg
ExportError2.jpg
Here's our AC information:
PLATFORM: ASP.NET
VERSION: 7.0.3
BUILD: 12458
MSSQL v2005
AC SCHEMA v2005
AjaxControlToolkit: 1.0.20229.20821
CommerceBuilder: 7.3.12546.0
CommerceBuilder.AbleCommerceTax: 7.3.12396.0
CommerceBuilder.AcTestProvider: 1.0.0.0
CommerceBuilder.AustraliaPost: 7.1.0.0
CommerceBuilder.AuthorizeNet: 7.0.9764.0
CommerceBuilder.BankOfCanada: 7.3.0.0
CommerceBuilder.CanadaPost: 7.0.0.0
CommerceBuilder.Configuration: 7.3.12065.0
CommerceBuilder.CyberSource: 7.0.9310.0
CommerceBuilder.Data: 7.3.12065.0
CommerceBuilder.DataClient.Api: 7.0.3.1
CommerceBuilder.DataClient.Csv: 7.0.34.0
CommerceBuilder.DHLInternational: 7.2.11307.0
CommerceBuilder.ECB: 7.0.0.0
CommerceBuilder.FedEx: 7.0.9725.0
CommerceBuilder.GoogleCheckout: 7.3.12468.0
CommerceBuilder.InternetSecure: 7.0.9764.0
CommerceBuilder.LinkPoint: 7.0.9764.0
CommerceBuilder.Paradata: 7.0.9764.0
CommerceBuilder.PayFlowPro: 7.0.10061.0
CommerceBuilder.PayJunction: 7.2.11284.0
CommerceBuilder.PayPal: 7.3.12238.0
CommerceBuilder.Protx: 7.3.12327.0
CommerceBuilder.Services: 7.3.12065.0
CommerceBuilder.SkipJack: 7.0.9764.0
CommerceBuilder.UPS: 7.0.10041.0
CommerceBuilder.USPS: 7.0.9728.0
CommerceBuilder.Web: 7.3.12065.0
ComponentArt.Web.UI: 2008.2.1267.3
CyberSource.Base: 2.0.0.0
CyberSource.Clients: 5.0.2.0
CyberSource.Clients.XmlSerializers: 5.0.2.0
CyberSource.WSSecurity: 2.0.0.0
CybsWSSecurityIOP: 1.0.0.0
edtFTPnet: 1.2.4.0
FredCK.FCKeditorV2: 2.5.2912.21007
ICSharpCode.SharpZipLib: 0.85.5.452
LinkPointTransaction: 1.0.1797.29766
log4net: 1.2.10.0
Microsoft.Practices.EnterpriseLibrary.Common: 2.0.0.0
Microsoft.Practices.EnterpriseLibrary.Data: 2.0.0.0
Microsoft.Practices.ObjectBuilder: 1.0.51205.0
Microsoft.Web.Preview: 1.2.61025.0
NVelocity: 7.2.0.0
PaygatewayNET: 3.0.0.0
paypal_base: 4.2.1.0
PFProCOMLib: 1.0.0.0
PFProdotNET: 0.0.0.0
Validators: 1.0.0.0
WebChart: 1.1.1.6
wwHoverPanel: 1.85.0.0
Re: Email List User Export Promblem
Posted: Fri Sep 04, 2009 8:16 am
by SamsSteins
Any resolution to this problem yet?
Re: Email List User Export Problem
Posted: Fri Nov 27, 2009 8:07 am
by SamsSteins
This is still and issue for me. I like that a customer can subscribe to our email list upon checkout, but it I cannot ever send them an email it is useless.
Re: Email List User Export Problem
Posted: Fri Apr 02, 2010 10:54 am
by joebeazelman
I am having problems exporting addresses from the Adminstration. It hangs forever while trying to download the data. What is going on here? Has there been a solution for this? Thanks.
Re: Email List User Export Problem
Posted: Sun Aug 15, 2010 10:09 pm
by ozlighting
Hi,
I have the same issue. I found that if I use IE6 it works correctly! Chrome, Firefox, Safari and IE8 don't work. I get a file with 0 bytes and nothing in it.
Cheers,
Lance
Re: Email List User Export Problem
Posted: Mon Aug 16, 2010 10:16 am
by gjaros
This is working fine for us in newer versions of AC. It's definitely working for us in 7.0.4.
Re: Email List User Export Problem
Posted: Mon Aug 16, 2010 8:17 pm
by ozlighting
Hi,
we're on 7.0.3
Cheers,
Lance