Coupon for first-time buyers
Posted: Mon May 18, 2009 12:40 pm
Hello,
I've seen several posts throughout the forums asking for a way to allow customers to come to an AC7 website and make a purchase without having previously shopped on the website. The only requirement for this would be to allow the creation of a coupon that does not need the customer to be in a group since by default new customers are not part of any group when they create their account. However, I have not seen an answer to any of these requests with a working solution.
Here's a practical example of what we need:
We advertise in on the web, in magazines, on postcards & flyers, and on posters. Many of our advertisements have coupon codes for potential customers to use which offer them 10% off of purchases in specific categories. For example, we just advertised for 1 month on MySpace.com offering 10% off of all CD Duplication orders by using one of our coupon codes during checkout. This ad was seen by upwards of 500,000 people. Now, when people come to our website they cannot use the coupon because they have not previously purchased from us and are not part of a "group". We are now forced to manually add them to a "customers" group after explaining to all of them that they must first setup an account and then email us with the address they used to sign up for the account. This is a very, very tedious process and will take far to much time to continue each and every month that we offer these discount codes. The idea here is to invite new business with the discount code and make it seamless for them to make their purchase. I can tell you from several years with another ecommerce solution that this is a HUGE drawback to the current coupon system.
So, how can we setup a coupon so that anyone, without being part of a group, can use our coupon codes to receive their discount.
Next, is there a way to keep certain groups from being allowed to use these "non-group" coupons? We have some customers that receive 10% or 15% off of all items and we do not want to allow them to use the additional coupon codes.
Thanks for your help!
I've seen several posts throughout the forums asking for a way to allow customers to come to an AC7 website and make a purchase without having previously shopped on the website. The only requirement for this would be to allow the creation of a coupon that does not need the customer to be in a group since by default new customers are not part of any group when they create their account. However, I have not seen an answer to any of these requests with a working solution.
Here's a practical example of what we need:
We advertise in on the web, in magazines, on postcards & flyers, and on posters. Many of our advertisements have coupon codes for potential customers to use which offer them 10% off of purchases in specific categories. For example, we just advertised for 1 month on MySpace.com offering 10% off of all CD Duplication orders by using one of our coupon codes during checkout. This ad was seen by upwards of 500,000 people. Now, when people come to our website they cannot use the coupon because they have not previously purchased from us and are not part of a "group". We are now forced to manually add them to a "customers" group after explaining to all of them that they must first setup an account and then email us with the address they used to sign up for the account. This is a very, very tedious process and will take far to much time to continue each and every month that we offer these discount codes. The idea here is to invite new business with the discount code and make it seamless for them to make their purchase. I can tell you from several years with another ecommerce solution that this is a HUGE drawback to the current coupon system.
So, how can we setup a coupon so that anyone, without being part of a group, can use our coupon codes to receive their discount.
Next, is there a way to keep certain groups from being allowed to use these "non-group" coupons? We have some customers that receive 10% or 15% off of all items and we do not want to allow them to use the additional coupon codes.
Thanks for your help!