AbleCommerce Shopping Cart Software

I just had an order come through Google Checkout with zero shipping charges. When I did a test order through Google Checkout all shipping methods I offer show on the secure Google Checkout page, but they all have ($0.00) for the amount. I have had other order come through Google checkout that have had shipping some I am not certain was has changed since now and then, as I have made no changes. Am I missing something?

SamsSteins wrote:I just had an order come through Google Checkout with zero shipping charges. When I did a test order through Google Checkout all shipping methods I offer show on the secure Google Checkout page, but they all have ($0.00) for the amount. I have had other order come through Google checkout that have had shipping some I am not certain was has changed since now and then, as I have made no changes. Am I missing something?

Do you show any errors in your Google Checkout Integration Console? (Tools>Integration Console)

What is the link to your website?

-Brandon

Check your integration settings inside your Google Checkout admin account. There should be a default shipping value you can specify - it's probably set to zero.

GC has a timeout limit on how long it will wait for your AC7 site to report shipping charges. If your site takes longer than 3-4 seconds, GC drops the request and moves on assigning every shipping method that default shipping value.

I changed mine to a really obvious number to get peoples attention - that way they at least know something didn't go right with the order and hopefully call. When it comes to customers, it's a lot easier to go from $ 999 to $ 5 than it is from -free shipping- to $ 5

Welcome to Google Checkout.

The error google shows is;

Your server returned no data in its response; Checkout requires data of type merchant-calculation-results in response to merchant-calculation-callback

As of May 5th it was properly pulling the shipping charges. For the few transactions I do with them, I think it will be easier to just disable it, instead of dealing with inaccurate shipping charges.

SamsSteins wrote:The error google shows is;

Your server returned no data in its response; Checkout requires data of type merchant-calculation-results in response to merchant-calculation-callback

As of May 5th it was properly pulling the shipping charges. For the few transactions I do with them, I think it will be easier to just disable it, instead of dealing with inaccurate shipping charges.

Sounds like the shipping timeout issue I described. It can be very hit-and-miss. It can work fine for weeks and then suddenly have a bad week.

If you can place 3 orders in a row with GC and all three fail to provide shipping charges,then that's a different story and I would dig deeper.

This is going to sound very stupid, but I deleted the Google payment method and was going to add it again to see if that changed anything. I just went to Add Gateway in 7.0.3 build 12458 and I am not seeing Google listed. Has something changed in this version?