Payment statuses in AbleCommerce

[Carolharry]

Hi All,

I am testing AbleCommerce payment Statuses. Some of our products are non shippable. I checkedout non shippable product and completed the transaction. I see the "Payment Status" as "Captured". What does this mean. I was expecting "Completed" payment status. What are the difference between these statuses. I went through Commerce Builder API and the payment status enumeration descriptions are not helping.
For eg: "Captured" has "Payment is Captured".


Right now I our gateway is in TestMode.

Appreciate any help.

Thank you,
Carol

[AbleMods]

Carol,

I believe "captured" means a capture has been performed however the total amount of all captures is less than the order total. Is this the case with your order?

Normally payment status will change to "Paid" as soon as the order total matches the total payments on the order.

[Carolharry]

Order Total is same as Payment Total.
Please see the attached. Payment is "Paid" and there is one more "Status:Captured"

There is payment status field in ac_Payments Table as well as ac_Orders Table. What is the difference between two.

Is this because I am using test credit card and Test Mode for the gateway. I am not sure.

Thanks for your help.

Carol

[AbleMods]

Ahh ok the screenshot helps alot, thank you.

You're fine - the system is working exactly right.

Orders have an overall payment status - is the order paid or not paid.

Since an order can have more than one payment, payments each have their own specific status. Captured is a status when the payment originates through a payment gateway. Processed is what it shows when you post a manual payment like a manual check.

The payment section you see on the order summary page is simply telling you the status of the last payment applied to the order.

[Carolharry]

Thank you for replying.
I was expecting "Completed" status for Credit Card Transactions. So I guess "Completed" status is for transactions other than Credit Card Transactions.

[AbleMods]

Yes. If you try entering a manual payment instead of "process payment", you'll see a dropdown that shows you all the various status choices possible.