AbleCommerce Shopping Cart Software

So, we attempted the upgrade to 7.0.3 last night as we do with all of our upgrades and ran into some MAJOR issues. We have been in contact with AC support however we weren't able to get a response until half way through the day today, which means major loss of sales. We have been in touch with our hosting support company and they have made some progress but it seems we are ALL stuck are the point of where we are at now. First, the website wasnt responding at all, secondly the website was saying service unavailable - now we seem to be getting closer but it is giving an AC "Oops" error message. Take a look if you would like .... ANY HELP WOULD BE GREATLY APPRECIATED. Our live site is still DOWN!

www.mpxsportsusa.com

Anyone run into this before? Any thoughts?

Thats OOPS screen seems like a new AC feature. Your host can easily look at the event error and see what it says the problem is. Where there any errors during the upgrade script? Mine updated just fine.

No errors during the upgrade. It does state we are running 7.0.3 but cant get the site to show up. Trying to get into the admin screen, it brings us to the admin screen however once we log in, it then goes to the Oops page. Very frustrating day!!

To get into admin you might try to empty your webcharts folder.

You will get a more meaningful message if you set CustomErrors="Off" in your web.config file. Did the upgrade routine show that it was updating the database OK? Is your site set up to use .net 3.5 on the server?
Did you stop the site before you applied the upgrade? Possibly not if you didn't have access to a way to stop it. Some of the dlls might not have been overwritten. Did you delete the TaxHelper.cs from the App_Code folder?

Like Judy said, make sure the TaxHelper.cs file is deleted.

I seem to recall that was the error message I was getting before deleting the TaxHelper.cs file from the App_Code folder. I had overlooked that step and the site will not function at all with that file left there.