AbleCommerce Shopping Cart Software

Help! All of a sudden today no FedEx shipping is working on any of my Able sites. The log is showing:

Receive: <?xml version="1.0" encoding="UTF-8"?><FDXRateAvailableServicesReply xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="FDXRateAvailableServicesReply.xsd"><ReplyHeader></ReplyHeader><Error><Code>3102</Code><Message>Service call failed.</Message></Error></FDXRateAvailableServicesReply>

The actual XML response that Fedex is returning is an invalid XML fragment:

<?xml version="10107ncoding="UTF-8"?><FDXRateAvailableServicesRequest xml

Did you query the FedEx may be they are upgrading or some problem exist on their part? I am asking this because as you stated AC is making call and getting response from FedEx, problem is with returned XML.

FedEx was down yesterday- one of our clients notified us.

I'm having issues as well... I thought this might be due to some changes I made recently, but not sure.

I get the following:

WARN 2009-07-15 15:25:50,708 1838484ms Object a - Error obtaining rate quote for shipping method 'FedEx Ground Home Delivery'.
System.Xml.XmlException: Syntax for an XML declaration is invalid. Line 1, position 16.
at CommerceBuilder.Shipping.Providers.FedEx.FedEx.GetProviderQuotes(Warehouse origin, Address destination, Package package)
at CommerceBuilder.Shipping.Providers.FedEx.FedEx.GetAllServiceQuotes(Warehouse origin, Address destination, BasketItemCollection contents)
at CommerceBuilder.Shipping.Providers.FedEx.FedEx.GetShipRateQuote(Warehouse origin, Address destination, BasketItemCollection contents, String serviceCode)
at CommerceBuilder.Shipping.Providers.ShippingProviderBase.GetShipRateQuote(IShipment shipment, String serviceCode)
at CommerceBuilder.Shipping.ShipMethod.GetShipRateQuote(IShipment shipment)
WARN 2009-07-15 15:25:50,786 1838562ms Object a - Failed to send data to FedEx.
System.Xml.XmlException: Syntax for an XML declaration is invalid. Line 1, position 16.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.Throw(String res, String arg)
at System.Xml.XmlTextReaderImpl.ParseXmlDeclaration(Boolean isTextDecl)
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
at System.Xml.XmlDocument.Load(XmlReader reader)
at System.Xml.XmlDocument.LoadXml(String xml)
at CommerceBuilder.Shipping.Providers.ShippingProviderBase.SendRequestToProvider(XmlDocument request, String url, String encoding)
at CommerceBuilder.Shipping.Providers.FedEx.FedEx.GetProviderQuotes(Warehouse origin, Address destination, Package package)

FedEX was having problems the day I posted this. I called them and the lady that answered said 'I think I heard about some kind of a problem". They were back up later in the day and my problems went away. Yours does not seem to be related. It looks like a problem in the generated XML. What kind of changes did you make?

I have talked to Fedex, and they say the code being used for able is an old API that might be discontinued soon. He sujested upgrading to a "Web Services" That fedex has

A few months back we completed an integration to fedex web services. But based on the information posted on the fedex developer site, the existing FSM API will continue to be supported. The new web services requires a new registration with fedex, so we could not gracefully upgrade existing stores. And we felt having two different fedex integrations may lead to confusion. As a result, the integration was witheld from the 7.0.3 release. If FedEx announces a discontinuation of the FSM API, we are ready to respond.

We are running VERSION: 7.1 BUILD: 10875. FexEx is not displaying as a shipping option. I do not see anything in the error log since Aug 18th.

Is FedEx working for anyone?

We have the following Shipping Methods configured.

FedEx Standard Overnight
FedEx 2day
FedEx Priority
FedEx Ground
FedEx Ground Home Delivery

Thanks Ahead of time for your help...

Take Care,
Rich

MY fedex works fine.

You might try turning on the debug option (go edit the fedex gateway) in the merchant admin, then looking at the file App_Data/Logs/FedEx.log.

I searched the user manual and could not find how to turn on debug... how do you turn on debug?

Thanks Ahead of time for your help...

Take Care,
Rich

I found it... thanks

The problems was Test mode was still set. Once we took it off of Test mode, everything started working perfectly.

Thanks for your help!