Does anybody recognize this email?

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adamh
Ensign (ENS)
Ensign (ENS)
Posts: 17
Joined: Fri Nov 14, 2008 11:14 am

Does anybody recognize this email?

Post by adamh » Fri Jul 24, 2009 12:16 pm

A client recently replied to an order receipt email she received from our ablecommerce store. The thing is, nobody recognizes this email template and it does not match any templates we have in the admin.

The reply to email address is also not the default address for email templates and uses a name that isn't the person's email addresses' name. (As in from: Person B [mailto:PersonA@test.com])

Does anybody recognize the following email template? And if so, where/how would I go about removing or changing it.

Thanks,
Adam

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Code: Select all

From: Person B [mailto:PersonA@test.com]
Sent: Thursday, July 23, 2009 7:40 AM
To: xxx
Subject: xxx Customer Receipt/Purchase
Confirmation

========= GENERAL INFORMATION =========

Merchant :xxx Date/Time : 23-Jul-2009
05:40:03 AM Transaction ID : xxx

========= ORDER INFORMATION =========
Invoice Number : xxx
Description : xxx
Total : US $xx.xx
Tax : US $xx.xx
Shipping : US $xx.xx
Payment Method : xxx

==== BILLING INFORMATION ===
Customer ID : xxx
First Name : xxx
Last Name : xxx
Company : xxx
Address : xxx
City : xxx
State/Province : xxx
Zip/Postal Code : xxx
Country : xxx
Phone : xxx
Fax :
Email : xxx

==== SHIPPING INFORMATION ===
First Name : xxx
Last Name : xxx
Company : xxx
Address : xxx
City : xxx
State/Province : xxx
Zip/Postal Code : xxx
Country : xxx

Robbie@FireFold
Commodore (COMO)
Commodore (COMO)
Posts: 433
Joined: Wed May 28, 2008 9:42 am
Location: Concord, NC
Contact:

Re: Does anybody recognize this email?

Post by Robbie@FireFold » Fri Jul 24, 2009 12:30 pm

It's from a credit card company. Authorize.net probably.
Robbie Hodge
General Manager
Robbie@FireFold.com
http://www.FireFold.com

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jmestep
AbleCommerce Angel
Posts: 8164
Joined: Sun Feb 29, 2004 8:04 pm
Location: Dayton, OH
Contact:

Re: Does anybody recognize this email?

Post by jmestep » Fri Jul 24, 2009 1:53 pm

Yep. If it's Authnet, you can turn that off in your admin at Authnet.
Judy Estep
Web Developer
jestep@web2market.com
http://www.web2market.com
708-653-3100 x209
New search report plugin for business intelligence:
http://www.web2market.com/Search-Report ... -P154.aspx

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