We are using PayPal on one of our client stores.
When an order is submitted to PayPal everything is ok. The only problem is that if they receive a call from a customer and they need to look them up in PayPal for any billing questions, they are unable to search for the Order Number.
The order number is being stored into 2 fields on PayPal.
"Item Title" as "Order No: 123"
"Custom" as "123"
In a different system that uses papal, the order number is stored into a PayPal field named "Invoice ID", which they are able to search on.
Has anyone encountered this before? Is there a fix to either be able to search the Custom or Item Title fields or Post the order number to the Invoice ID field?
Thanks