Questions on PayPal integration
Posted: Tue Jul 28, 2009 6:12 am
We are using PayPal on one of our client stores.
When an order is submitted to PayPal everything is ok. The only problem is that if they receive a call from a customer and they need to look them up in PayPal for any billing questions, they are unable to search for the Order Number.
The order number is being stored into 2 fields on PayPal.
"Item Title" as "Order No: 123"
"Custom" as "123"
In a different system that uses papal, the order number is stored into a PayPal field named "Invoice ID", which they are able to search on.
Has anyone encountered this before? Is there a fix to either be able to search the Custom or Item Title fields or Post the order number to the Invoice ID field?
Thanks
When an order is submitted to PayPal everything is ok. The only problem is that if they receive a call from a customer and they need to look them up in PayPal for any billing questions, they are unable to search for the Order Number.
The order number is being stored into 2 fields on PayPal.
"Item Title" as "Order No: 123"
"Custom" as "123"
In a different system that uses papal, the order number is stored into a PayPal field named "Invoice ID", which they are able to search on.
Has anyone encountered this before? Is there a fix to either be able to search the Custom or Item Title fields or Post the order number to the Invoice ID field?
Thanks