I reviewed the description on the Wiki (
http://wiki.ablecommerce.com/index.php/ ... planations) after searching on "roles" to find the description of what the various roles do. It's not in the documentation sadly. In my opinion, you really need to solicit the customers on how these roles work for them, are they effective, what can be done better. As I see it, I can't use any of them! To be blunt, they are useless. I want my staff to have access to the Users area to find people, reset passwords, find their orders, find their digital goods (serial keys), etc. Basic customer service stuff. I don't want them doing reports on the success of the business, asking for a pay raise (or go finding another job!), etc. I don't want them changing the site or any configuration. Maybe you need a role "CSR" or something.
I know we discussed this before but I think a more granular system to create a role and then select pages that role can access may be an option. I don't know. But as it stands now, your roles system does NOT work for my company. I don't know how much questioning you did of your user base vice making all these decisions internally, but this system really falls short. I'm interested to hear from others that use these roles within their business, if you even know of their existence.
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