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Got error when calling up a product
Posted: Sun Aug 16, 2009 11:08 pm
by bcc
When I selected the product from category page, I got error (from error log):
Exception of type 'System.Web.HttpUnhandledException' was thrown.; Object reference not set to an instance of an object.
I look at the product description, it seems ok. I assigned the product to other categories, some works and other got the same error.
Any idea?
Thanks!
Re: Got error when calling up a product
Posted: Mon Aug 17, 2009 7:15 am
by mazhar
Is there any live link available for product? Also could you explain the product configurations for example its simple or kitted, contains any option variant etc? What is your application version you can found it under Help -> About AbleCommerce
Re: Got error when calling up a product
Posted: Mon Aug 17, 2009 11:14 pm
by bcc
We are using AC7.0.3
The product are simple and no option variant.
Please try
http://www.worldwidemusicservices.com/Misc-C354.aspx then click on the product Serenade
thanks!
Re: Got error when calling up a product
Posted: Tue Aug 18, 2009 6:56 am
by mazhar
Yes there seems to be some problem on product page on your provided link. I think there is some sort of customization, may be you are using some custom created display page for some products which are throwing errors. In order to debug please turn off custom errors and turn on the debug mode for compilation. Read procedure from this thread
viewtopic.php?f=42&t=12057
Re: Got error when calling up a product
Posted: Sun Aug 23, 2009 4:08 pm
by bcc
The problem seems related to AC7 cannot handle single children category at the third level.
I had category 1 -> category 2 -> category 3
When category 2 only has one child (category 3), then I got the error as mentioned.
I added a "dummy category" as child of category 2 (i.e. sibling of category 3), the problem goes away.