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7.0.3 Installation fail

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7.0.3 Installation fail

Posted: Tue Sep 01, 2009 10:37 pm
by bhaveshdhaka
This is the first time I am trying to install Able Commerce 7.0.3 (We have already crossed our 30 day free support)...

Windows 2008
SQL Server 2008
All updates applied

As soon as I enter the information on the license/database screen - it goes -

Oops - An unexpected error has occurred. The error message has been recorded for the system administrator. We apologize for the inconvenience.

ASP.net crashes and this is logged in the event viewer

Code: Select all

Log Name:      Application
Source:        ASP.NET 2.0.50727.0
Date:          9/2/2009 9:18:25 AM
Event ID:      1309
Task Category: Web Event
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      ECQASHOP
Description:
Event code: 3005 
Event message: An unhandled exception has occurred. 
Event time: 9/2/2009 9:18:24 AM 
Event time (UTC): 9/2/2009 4:18:24 PM 
Event ID: a769d133f46e4170b5c1c754678a12c6 
Event sequence: 7 
Event occurrence: 1 
Event detail code: 0 
 
Application information: 
    Application domain: /LM/W3SVC/1/ROOT-1-128963816714411108 
    Trust level: Full 
    Application Virtual Path: / 
    Application Path: C:\inetpub\wwwroot\ 
    Machine name: ECQASHOP 
 
Process information: 
    Process ID: 2560 
    Process name: w3wp.exe 
    Account name: ECQASHOP\Administrator 
 
Exception information: 
    Exception type: WebException 
    Exception message: Unable to connect to the remote server 
 
Request information: 
    Request URL: http://ecqashop/Install/Configure1.aspx 
    Request path: /Install/Configure1.aspx 
    User host address: 192.168.97.73 
    User:  
    Is authenticated: False 
    Authentication Type:  
    Thread account name: ECQASHOP\Administrator 
 
Thread information: 
    Thread ID: 7 
    Thread account name: ECQASHOP\Administrator 
    Is impersonating: False 
    Stack trace:    at System.Net.HttpWebRequest.GetRequestStream()
   at ASP.install_configure1_aspx.GetLicenseFile()
   at ASP.install_configure1_aspx.ValidateKey()
   at ASP.install_configure1_aspx.InstallButton_Click(Object sender, EventArgs e)
   at System.Web.UI.WebControls.Button.OnClick(EventArgs e)
   at System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument)
   at System.Web.UI.WebControls.Button.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument)
   at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument)
   at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
 
 
Custom event details: 

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="ASP.NET 2.0.50727.0" />
    <EventID Qualifiers="32768">1309</EventID>
    <Level>3</Level>
    <Task>3</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2009-09-02T16:18:25.000Z" />
    <EventRecordID>1102</EventRecordID>
    <Channel>Application</Channel>
    <Computer>ECQASHOP</Computer>
    <Security />
  </System>
  <EventData>
    <Data>3005</Data>
    <Data>An unhandled exception has occurred.</Data>
    <Data>9/2/2009 9:18:24 AM</Data>
    <Data>9/2/2009 4:18:24 PM</Data>
    <Data>a769d133f46e4170b5c1c754678a12c6</Data>
    <Data>7</Data>
    <Data>1</Data>
    <Data>0</Data>
    <Data>/LM/W3SVC/1/ROOT-1-128963816714411108</Data>
    <Data>Full</Data>
    <Data>/</Data>
    <Data>C:\inetpub\wwwroot\</Data>
    <Data>ECQASHOP</Data>
    <Data>
    </Data>
    <Data>2560</Data>
    <Data>w3wp.exe</Data>
    <Data>ECQASHOP\Administrator</Data>
    <Data>WebException</Data>
    <Data>Unable to connect to the remote server</Data>
    <Data>http://ecqashop/Install/Configure1.aspx</Data>
    <Data>/Install/Configure1.aspx</Data>
    <Data>192.168.97.73</Data>
    <Data>
    </Data>
    <Data>False</Data>
    <Data>
    </Data>
    <Data>ECQASHOP\Administrator</Data>
    <Data>7</Data>
    <Data>ECQASHOP\Administrator</Data>
    <Data>False</Data>
    <Data>   at System.Net.HttpWebRequest.GetRequestStream()
   at ASP.install_configure1_aspx.GetLicenseFile()
   at ASP.install_configure1_aspx.ValidateKey()
   at ASP.install_configure1_aspx.InstallButton_Click(Object sender, EventArgs e)
   at System.Web.UI.WebControls.Button.OnClick(EventArgs e)
   at System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument)
   at System.Web.UI.WebControls.Button.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument)
   at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument)
   at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
</Data>
  </EventData>
</Event>
Tried reinstalling everything, moving from a virtual machine to a physical one. Nothing works!

All permissions are in place, for testing purposes the Administrator account is running everything, identity pools, SQL et al. Still this error!

Please help.

Thanks!

Re: 7.0.3 Installation fail

Posted: Tue Sep 01, 2009 10:56 pm
by mazhar
Better first turn off custom errors handling in your web.config, enable debug mode in web.config and then try again to reproduce the problem this time it will provide you detailed information cause and error.

Re: 7.0.3 Installation fail

Posted: Tue Sep 01, 2009 11:11 pm
by bhaveshdhaka
Thanks for the suggestion... This time I get this error:

Code: Select all

No connection could be made because the target machine actively refused it 216.139.230.75:443 
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. 

Exception Details: System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 216.139.230.75:443

Source Error: 


Line 257:        byte[] requestBytes = System.Text.Encoding.UTF8.GetBytes(formData.ToString());
Line 258:        httpWebRequest.ContentLength = requestBytes.Length;
Line 259:        using (Stream requestStream = httpWebRequest.GetRequestStream())
Line 260:        {
Line 261:            requestStream.Write(requestBytes, 0, requestBytes.Length);
 

Source File: c:\inetpub\wwwroot\Install\Configure1.aspx    Line: 259 

Stack Trace: 


[SocketException (0x274d): No connection could be made because the target machine actively refused it 216.139.230.75:443]
   System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress) +239
   System.Net.Sockets.Socket.InternalConnect(EndPoint remoteEP) +35
   System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception) +224

[WebException: Unable to connect to the remote server]
   System.Net.HttpWebRequest.GetRequestStream() +5321482
   ASP.install_configure1_aspx.GetLicenseFile() in c:\inetpub\wwwroot\Install\Configure1.aspx:259
   ASP.install_configure1_aspx.ValidateKey() in c:\inetpub\wwwroot\Install\Configure1.aspx:178
   ASP.install_configure1_aspx.InstallButton_Click(Object sender, EventArgs e) in c:\inetpub\wwwroot\Install\Configure1.aspx:89
   System.Web.UI.WebControls.Button.OnClick(EventArgs e) +111
   System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument) +110
   System.Web.UI.WebControls.Button.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument) +10
   System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument) +13
   System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData) +36
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1565

Re: 7.0.3 Installation fail

Posted: Tue Sep 01, 2009 11:16 pm
by bhaveshdhaka
It works!!!

I had not entered our internet proxy details in the browser of the server. As soon as that was done, I was on step 2. Bam!!!

Thank you!
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