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Server Disk Failure

Posted: Fri Oct 30, 2009 9:31 am
by niall08
Help!

The server disk has become corrupted, and swapping in a new disk has produced an error with encryption.config

What do I need to do?

Where can I get unencrypted versions of database.config and encryption.config (if they are needed)

On 7.0.1 here - the IP and domain name haven't changed

Re: Server Disk Failure

Posted: Fri Oct 30, 2009 12:28 pm
by niall08
OK - sorted it out - I replaced the contents of database.config with a plain-text connection string, and replaced the contents of encryption.config with <encryption />

Everything is back to normal - except that the database.config file isn't encrypted any more..

Any ideas??

Re: Server Disk Failure

Posted: Fri Oct 30, 2009 12:33 pm
by niall08
Ah - security > database..

Re: Server Disk Failure

Posted: Tue Nov 03, 2009 9:38 am
by Logan Rhodehamel
Ordinarily the procedure in this case would be to do as you have done, then restore your encryption key from the backup that you generate within our merchant admin. You did make a backup right? :)

If you didn't, the worst that happens is that encrypted data can't be read. That means credit card data that has been retained is unreadable - which will clear itself out once your configured storage lifetime is exceeded.