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Refund Process with Authorize.net
Posted: Thu Nov 05, 2009 11:05 am
by acadiacreative
I have had 2 clients now try to use the "Issue refund" option after they have captured the payment with Authorize.net. It asks for the last 4 digits of the card in order to process the refund, but i each case, the transaction fails. Is this a bug? Are we doing this correctly?
Re: Refund Process with Authorize.net
Posted: Fri Nov 06, 2009 6:35 am
by mazhar
You can read about Authorize.net from here
http://help.ablecommerce.com/mergedProj ... izenet.htm
Secondly enable debug mode and then initiate the refund command, finally check debug data under App_Data folder and see if has any use full information about what is creating problem.
Re: Refund Process with Authorize.net
Posted: Fri Nov 06, 2009 8:06 am
by AbleMods
acadiacreative wrote:but i each case, the transaction fails. Is this a bug?
Authorize.Net has specific requirements for refunds to be processed from within AC7 (aka via the payment gateway).
First, the transaction being refunded must have already been settled. If the payment was just captured and then a refund attempt is made, ANet will not allow the refund because the daily transaction batch hasn't been settled. Wait until the next settlement has occured and then retry the refund.
You can enter the last 4 of the CC on the AC7 refund page, however the transaction must be with 30 (or 60 not sure which) days for this function to work. Again it will require the original transaction to have already been settled. Beyond that time window, the transaction must be refunded inside the ANet merchant portal web site.