Checkout Problem
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- Lieutenant Commander (LCDR)
- Posts: 92
- Joined: Thu Jul 10, 2008 11:43 am
- Location: Lancaster PA
- Contact:
Checkout Problem
I have had several customers call into our store to tell me my website is broken. While going through checkout the click on Pay With Card nothing happens. No pop-up no error message, nothing. I thought to ask the last caller and he said he is using Internet Explorer. Nothing is showing in the error log, it does not show as an abandoned basket and I went online with the last call, he didn't even show up under Who is online? I am not sure what to tell the customers, has anyone had any issues?
Re: Checkout Problem
Just check my local install of 7.0.3 with IE8 and it seems good to me. Give a try to reproduce it here
http://demo.ablecommerce.com/ac73_stable/Default.aspx
http://demo.ablecommerce.com/ac73_stable/Default.aspx
Re: Checkout Problem
Don't know if this is the case, but if a field validator has a message, because
a text field is empty or whatever, the page won't post until the validator message goes away.
Example, if you don't provide a password, this message will be displayed
and Submit Order button won't fire:
•You must provide a password to create an account.
Maybe the user has scrolled down near the bottom of the page
and didn't see this message above the Submit button.
a text field is empty or whatever, the page won't post until the validator message goes away.
Example, if you don't provide a password, this message will be displayed
and Submit Order button won't fire:
•You must provide a password to create an account.
Maybe the user has scrolled down near the bottom of the page
and didn't see this message above the Submit button.
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- Lieutenant Commander (LCDR)
- Posts: 92
- Joined: Thu Jul 10, 2008 11:43 am
- Location: Lancaster PA
- Contact:
Re: Checkout Problem
I will ask on the next call to make sure, thanks.