FedEx - error obtaining rate quote
Posted: Thu Jan 07, 2010 4:28 pm
We've got a site that is getting the following warning in the log files. The message occurs for each of the defined FedEx shipping methods.
The thing we noted is the <SoftError> in the return message.
We've got a call into FedEx to see what they can tell us about the <SoftError>. Anyone had this problem?
Thanks,
When we turn on debugging, we get the following send / receive pair in the FedEx log file: (we've ### out the account number)Error obtaining rate quote for shipping method 'FedEx International Economy'.
Collection was modified; enumeration operation may not execute.
Code: Select all
Send: <?xml version="1.0" encoding="UTF-8"?><FDXRateAvailableServicesRequest xmlns:api="http://www.fedex.com/fsmapi" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="FDXRateAvailableServicesRequest.xsd"><RequestHeader><AccountNumber>#########</AccountNumber><MeterNumber>none</MeterNumber></RequestHeader><ShipDate>2010-01-07</ShipDate><DropoffType>BUSINESSSERVICECENTER</DropoffType><Packaging>YOURPACKAGING</Packaging><WeightUnits>LBS</WeightUnits><Weight>226.0</Weight><OriginAddress><StateOrProvinceCode>MN</StateOrProvinceCode><PostalCode>55121</PostalCode><CountryCode>US</CountryCode></OriginAddress><DestinationAddress><StateOrProvinceCode>FL</StateOrProvinceCode><PostalCode>32501</PostalCode><CountryCode>US</CountryCode></DestinationAddress><Payment><PayorType>SENDER</PayorType></Payment><Dimensions><Length>49</Length><Width>23</Width><Height>16</Height><Units>IN</Units></Dimensions><SpecialServices><ResidentialDelivery>1</ResidentialDelivery></SpecialServices><PackageCount>1</PackageCount></FDXRateAvailableServicesRequest>Code: Select all
Receive: <?xml version="1.0" encoding="UTF-8"?><FDXRateAvailableServicesReply xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><ReplyHeader></ReplyHeader><SoftError><Type>01</Type><Code>65340</Code><Message>Unknown Error.</Message></SoftError><Entry><Service>FEDEX2DAYFREIGHT</Service><Packaging>YOURPACKAGING</Packaging><DeliveryDate>2010-01-11</DeliveryDate><DeliveryDay>MON</DeliveryDay><DestinationStationID>BFM</DestinationStationID><EstimatedCharges><DimWeightUsed>false</DimWeightUsed><RateScale>06706</RateScale><RateZone>6</RateZone><CurrencyCode>USD</CurrencyCode><BilledWeight>226.0</BilledWeight><DimWeight>93.0</DimWeight><DiscountedCharges><BaseCharge>632.80</BaseCharge><TotalDiscount>0.00</TotalDiscount><TotalSurcharge>151.30</TotalSurcharge><NetCharge>784.10</NetCharge><TotalRebate>0.00</TotalRebate></DiscountedCharges></EstimatedCharges><SignatureOption>NONE</SignatureOption></Entry><Entry><Service>FEDEX1DAYFREIGHT</Service><Packaging>YOURPACKAGING</Packaging><DeliveryDate>2010-01-08</DeliveryDate><DeliveryDay>FRI</DeliveryDay><DestinationStationID>BFM</DestinationStationID><EstimatedCharges><DimWeightUsed>false</DimWeightUsed><RateScale>02178</RateScale><RateZone>6</RateZone><CurrencyCode>USD</CurrencyCode><BilledWeight>226.0</BilledWeight><DimWeight>93.0</DimWeight><DiscountedCharges><BaseCharge>951.46</BaseCharge><TotalDiscount>0.00</TotalDiscount><TotalSurcharge>173.60</TotalSurcharge><NetCharge>1125.06</NetCharge><TotalRebate>0.00</TotalRebate></DiscountedCharges></EstimatedCharges><SignatureOption>NONE</SignatureOption></Entry><Entry><Service>FEDEX3DAYFREIGHT</Service><Packaging>YOURPACKAGING</Packaging><DeliveryDate>2010-01-12</DeliveryDate><DeliveryDay>TUE</DeliveryDay><DestinationStationID>BFM</DestinationStationID><EstimatedCharges><DimWeightUsed>false</DimWeightUsed><RateScale>07188</RateScale><RateZone>6</RateZone><CurrencyCode>USD</CurrencyCode><BilledWeight>226.0</BilledWeight><DimWeight>93.0</DimWeight><DiscountedCharges><BaseCharge>565.00</BaseCharge><TotalDiscount>0.00</TotalDiscount><TotalSurcharge>146.55</TotalSurcharge><NetCharge>711.55</NetCharge><TotalRebate>0.00</TotalRebate></DiscountedCharges></EstimatedCharges><SignatureOption>NONE</SignatureOption></Entry></FDXRateAvailableServicesReply>We've got a call into FedEx to see what they can tell us about the <SoftError>. Anyone had this problem?
Thanks,