AbleCommerce Shopping Cart Software

Does a process exist to "change/revert" an individual order (or group of orders) from "Shipped" back to "Unshipped" if the admin erroneously clicks the wrong button?

I erroneously checked one of the selection boxes for a particular set of orders, I then batch processed the Shipment Status from Unshipped to Ship for those orders.

When I try to "reverse" my mistake for that particular order that was included in the batch, there is no task selection in the drop down menu selection to "undo" the error.

This is a HUUUUGE problem because now I am unable to process any of those orders such as "Print pull sheets" or "packing slips"...The window comes up blank with an empty data set and nothing to print...

Any ideas for an "undo" process here...?

Hautebox

Interesting this question hasn't come up before. While uncommon, it certainly would seem to make sense to include an unship function.

I haven't seen anything that allows you to do it through code. I do it manually through the SQL tables. Not so tough when an order has only one shipment. But it gets rather complex when the order has multiple shipments.

Was there a solution to this?

As of about 9 months ago, there was not a solution to this other than the "manual crowbar" that Joe referenced above.

We did not upgrade our AC ver due to uncertainty around the impact on some code that we had written. As a result, I don't know if that been taken care of since that time.

I was able to do it through the database.

Something to NOTE: You have to delete "Ship Date" otherwise it will automatically revert to "Shipped" status.

vhemlani wrote:Something to NOTE: You have to delete "Ship Date" otherwise it will automatically revert to "Shipped" status.

That is correct. AbleCommerce 7 uses the Ship Date field to determine the status for the specific shipment. If the ship date field has a value, AC7 reports the shipment as 'shipped'. Conversely, you can manually UN-ship any shipment by clearing the ship-date value.