Shopping Cart Admin wrote:Hello,
This would require customization or the simple answer is to put the products into a single warehouse, so there is just a single shipment per order.
I realize this post is from years ago, but we were just discovering this same issue in Gold R9 for setting up and Shipping discount coupon for over $x in an order.
The client charges a flat rate basic shipping fee (which can be sent UPS Surepost or USPS as fit, usually SurePost though) or other USPS and UPS rates on a qty basis. However they have a segment of products that if purchased with their primary products, do not count towards the quantity rates. The only solution for this was to build a warehouse for the same physical location for each group of products, to be able to correctly break out the shipping method qualifying charges.
And on top of that this client handles a lot of back orders and exchanges, so even if all products ordered were from the same warehouse, multiple shipments are completely unavoidable.
The coupon will appear on the customer checkout page, but the shipping segmentation occurs afterwards and so the customer would see the coupon, but the coupon would not appear in admin for processing the order to even flag the order processor that the coupon was entered to begin with. The only clue is that the summary page total is higher than the created payment total.
The client is trying to have this system reduce manual oversights and large easy loopholes that would allow data entry errors, so yes, this $ discrepancy is a clue, but it could be easily missed. And since coupons cannot be added in admin yet except via manually entering the code(with no validation against defined coupons), this is not a very reliable approach in the long run.
There is already a lot of additional custom for various unrelated business needs, but we'd really like to avoid having to now customize all coupon handling as well.
Is there any chance an alternate solution has been found or created for this in Gold?
Or might be in the works for a future release?
While it wouldn't be an immediate solution, down the road there is a desire to get rid of the current warehouse platform and we'd be looking at possibly Worldship, or anything that already integrates to try and reduce patchwork integrations.
Has anyone found that any of those product integrations can resolve this sort of issue?
Thank you!