Stone Edge Invalidating Orders?

For general questions and discussions specific to the AbleCommerce 7.0 Asp.Net product.
Post Reply
DBounlom
Lieutenant (LT)
Lieutenant (LT)
Posts: 62
Joined: Wed Sep 09, 2009 1:26 pm

Stone Edge Invalidating Orders?

Post by DBounlom » Wed Feb 24, 2010 1:38 pm

Has anyone encountered the problem where Stone Edge Order Manager after importing orders from Ablecommerce will invalidate the orders? I have attached a screenshot of what the Orders page looks like after Stone Edge imports orders. It changes the orders to these red exclamation points.
Website.jpg
(30.8 KiB) Downloaded 5797 times
Also, if a customer logs into their account to check order page, at the very top the page will read, "** Your order has been cancelled or invalidated" in red.
Website2.jpg
(168.4 KiB) Downloaded 5795 times
Does anyone know how to fix this? Thanks a million.

kastnerd
Commodore (COMO)
Commodore (COMO)
Posts: 474
Joined: Wed Oct 22, 2008 9:17 am

Re: Stone Edge Invalidating Orders?

Post by kastnerd » Fri Mar 05, 2010 12:50 pm

This is due to the payment status.
Stone edge only updates the order status and not any other status's like payment.

I think if you make something like "if order status is changed to shipped then change payment status to paid"

kastnerd
Commodore (COMO)
Commodore (COMO)
Posts: 474
Joined: Wed Oct 22, 2008 9:17 am

Re: Stone Edge Invalidating Orders?

Post by kastnerd » Mon Mar 15, 2010 10:51 am

It looks like we should change some of Able's code to not show these errors. That is all Stone Edge is designed to update.

User avatar
RichWendrock
Commander (CMDR)
Commander (CMDR)
Posts: 134
Joined: Sat Apr 05, 2008 12:55 am
Location: Austin Texas
Contact:

Re: Stone Edge Invalidating Orders?

Post by RichWendrock » Wed Jul 23, 2014 4:58 am

We are having this problem now with the last version of 7. Before we perform the Import using Stone Edge, the Order Manager shows order status is Paid with a green check icon and the order appears Unshipped with a Yellow caution icon. After the import, in Stone Edge, there is no change in the appearance of the orders in Order Manager. I assume all is well. After we create shipping labels in Stone Edge and process the order, the display in the Order Manager shows Paid and Shipped but instead of the green check mark, Paid now has a Red caution icon and the Shipped has a Red caution icon. When the customer looks at his order details, he sees the message "Your order has been cancelled or invalidated." We must select all of those orders in Order Manager and then select the option Update status to Completed. After that is done, the warning message is removed from the customer's order details. Customers are concerned, as anyone would be, and call us wanting to know why their order was cancelled. Has anyone found a good solution for this?
Regards,
Richard

http://www.TheHomePageStore.com

AbleCommerce
VERSION: 7.0.7.14588
MSSQL v2005
AC SCHEMA v2005
.NET CLR v2.0.50727.3634

User avatar
jmestep
AbleCommerce Angel
Posts: 8164
Joined: Sun Feb 29, 2004 8:04 pm
Location: Dayton, OH
Contact:

Re: Stone Edge Invalidating Orders?

Post by jmestep » Wed Jul 23, 2014 5:50 am

Obvious question, but have you checked with StoneEdge to make sure there isn't something you can configure in their application? Their is code in their processing file on the site that does affect order status.
Judy Estep
Web Developer
jestep@web2market.com
http://www.web2market.com
708-653-3100 x209
New search report plugin for business intelligence:
http://www.web2market.com/Search-Report ... -P154.aspx

User avatar
RichWendrock
Commander (CMDR)
Commander (CMDR)
Posts: 134
Joined: Sat Apr 05, 2008 12:55 am
Location: Austin Texas
Contact:

Re: Stone Edge Invalidating Orders?

Post by RichWendrock » Wed Jul 23, 2014 1:43 pm

I am checking with StoneEdge to see what they say.
Regards,
Richard

http://www.TheHomePageStore.com

AbleCommerce
VERSION: 7.0.7.14588
MSSQL v2005
AC SCHEMA v2005
.NET CLR v2.0.50727.3634

Post Reply