AbleCommerce Shopping Cart Software

Hi,
I have searched the forums for a satisfactory solution but have been unable to find one. I earlier thought this error was coming due to some customization we did in onepagecheckout but after adding an uncustomized version of one page checkout and the bugs still coming, i am inclined to believe these are ablecommerce legacy bugs and serious ones i think

Version 7.0.2
Page: one page checkout
Situation : Taxes and shipping revert to zero when some error occurs in payment part of form which causes an error to come further when customer re-inputs correct card details . This error asks user to checkout again unnecessarily. This error occurs both if a payment choice is changed (example paypal vs. credit card) or credit card no.s re-entered further due to any error.

It also occurs on some combination of changes done in shipping vs. billing address. I really would like if someone in ablecommerce can address this and solve it and also if someone is finding such a problem or have dealt with it to please let us know - if they found a way to solve. I feel disappointed and would really like assistance in this matter.

Regards,
Umesh Sethi
Creative Spark Solutions
http://www.lilniblets.com

Hello Umesh,

1. This isn't the place to post bugs.
2. I checked and I don't see any hot patches for 7.0.2 for any of these issues, and I also don't see anything in the 7.0.3 change log which would address these issues.
3. If there were 'serious' one page checkout issues, I'd certainly think we'd have more reports considering the number of users of AbleCommerce.

Can you replicate any of these issues in a stock installation of AbleCommerce? Try signing up for a demo store on our website. It's version 7.0.3 so that's pretty close.

Hello Umesh,

Just looked over the 7.0.4 change log..it was a big list. I didn't see anything similar to what you're reporting there either.

Hi Randy, thanks for your followup. Well i signed up with your demo option at ablecommerce but unable to reproduce the issue with almost same situation - i cannot be 100% sure but it could be that this issue doesn't occur in 7.0.3. I suspect could it be due to bug 7814( hot patch for 7.0.2) reported.. where excluding a zone causes a problem in checkout (although a somewhat diff. problem appears to be mentioned. We have setup of zones based on tax zones of Canada.. so maybe because of this.

Anyways, i will try and get my hosting provider to stop web service and load this commercebuilder file today (since we do not have control panel access unable to do so myself). Also please can you Let me know how to get the 7.0.3 onepagecheckout.ascx.cs and ascx files (we do not want to do a full update yet)

Regards,
Umesh Sethi
www.lilniblets.com

Mods, Ablecommerce Admin, senior members please help. I checked our ablecommerce version and it has

As per below it appears as if it already has the latest version of commerce builder dll loaded ( or does the build no. NOT NECESSARILY IMPLY that the latest patch has been applied ? ) Applying that patch would require we coordinate with hosting company and cost us - so asking.

If the build no. coming here as the latest one if the free patch of commercebuilder available for commerce builder available for 7.0.2 is incidental, i can go ahead and upload it again ? What do you suggest ? Can someone please do a test on our checkout page and see what the issue can be due to - site is www.lilniblets.com (no test order pls - its live.. but as it seems u won't reach the payment stage anyways )

Ablecommerce version
PLATFORM: ASP.NET
VERSION: 7.0.2
BUILD: 11659

AjaxControlToolkit: 1.0.10618.0
CommerceBuilder: 7.2.12564.0
CommerceBuilder.AbleCommerceTax: 7.2.11310.0
CommerceBuilder.AcTestProvider: 1.0.0.0
CommerceBuilder.AustraliaPost: 7.1.0.0
CommerceBuilder.AuthorizeNet: 7.0.9764.0
CommerceBuilder.CanadaPost: 7.0.0.0
CommerceBuilder.CCH: 7.0.0.0
CommerceBuilder.Configuration: 7.2.11602.0
CommerceBuilder.CyberSource: 7.0.9310.0
CommerceBuilder.Data: 7.2.11602.0
CommerceBuilder.DataClient.Api: 7.2.13416.0
CommerceBuilder.DataClient.Csv: 7.0.34.0
CommerceBuilder.DHL: 7.2.11307.0
CommerceBuilder.DHLInternational: 7.2.11307.0
CommerceBuilder.ECB: 7.0.0.0
CommerceBuilder.FedEx: 7.0.9725.0
CommerceBuilder.FRBNY: 7.0.0.0
CommerceBuilder.GoogleCheckout: 7.0.10052.0
CommerceBuilder.InternetSecure: 7.0.9764.0
CommerceBuilder.LinkPoint: 7.0.9764.0
CommerceBuilder.Paradata: 7.0.9764.0
CommerceBuilder.PayFlowPro: 7.0.10061.0
CommerceBuilder.PayJunction: 7.2.11284.0
CommerceBuilder.PayPal: 7.2.10840.0
CommerceBuilder.Protx: 7.1.10124.0
CommerceBuilder.Services: 7.2.11602.0
CommerceBuilder.SkipJack: 7.0.9764.0
CommerceBuilder.UPS: 7.0.10041.0
CommerceBuilder.USPS: 7.0.9728.0
CommerceBuilder.Web: 7.2.11602.0
ComponentArt.Web.UI: 2008.2.1204.35
CyberSource.Base: 2.0.0.0
CyberSource.Clients: 5.0.2.0
CyberSource.Clients.XmlSerializers: 5.0.2.0
CyberSource.WSSecurity: 2.0.0.0
CybsWSSecurityIOP: 1.0.0.0
FredCK.FCKeditorV2: 2.5.2912.21007
ICSharpCode.SharpZipLib: 0.85.5.452
LilNibleDBCon: 1.0.0.0
LinkPointTransaction: 1.0.1797.29766
log4net: 1.2.10.0
Microsoft.Practices.EnterpriseLibrary.Common: 2.0.0.0
Microsoft.Practices.EnterpriseLibrary.Data: 2.0.0.0
Microsoft.Practices.ObjectBuilder: 1.0.51205.0
Microsoft.Web.Preview: 1.2.61025.0
NVelocity: 7.2.0.0
PaygatewayNET: 3.0.0.0
paypal_base: 4.2.1.0
PFProCOMLib: 1.0.0.0
PFProdotNET: 0.0.0.0
Validators: 1.0.0.0
WebChart: 1.1.1.6
wwHoverPanel: 1.85.0.0

Hi, just to update : couple of scenario when the issue occurs in one page checkohut

a) change payment gateway when error comes when entering credit card ( simulate by entering some wrong CC details) ... to paypal..and change back again..
or simply changing from paypal back to credit card before pressing paypal button (if paypal is originally choosen)
b) adding a new shipping address or editing shipping address to make it different to the billing one .. after continue button is pressed...

Regards,
Umesh Sethi
www.lilniblets.com

Are you running this out of the box or do you have any customizations? Did you have some sort of custom change on checkout process? It seems to me that may be you have customized version of checkout page.

Hi Mazhar,
were you able to replicate the bugs. No i have the original ablecommerce unchanged files installed for onepagecheckout.aspx right now. These havent any customizations. We have gift registry coming up soon but havent put in the files of those (I CAN 100% confirm) related to checkout. Yes design is obv. modified via css etc. but thats about.

Please confirm once you've had a look see and i will revert to checkout with login conlib ( while some resolution for this is sought as that other conlib is not causing this much of problem) ... as the site is live.

Regards,
Umesh Sethi
www.creativesparksolutions.com

Hi Mazhar, just to update you - commerce builder dll as per the patch recommended was also updated with web services stop and restart but still the errors continue to come.

Regards.
Umesh Sethi