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RightNow CX
Posted: Wed Jun 02, 2010 1:41 am
by Jaz
Has any one tried using RightNow CX with AC. It looks like a perfect solution, but I was wondering if there is any integration issues that I might run into.
Re: RightNow CX
Posted: Wed Jun 02, 2010 2:03 pm
by Jaz
I just talked to a rep and they focus on businesses with 20+ customer service reps, so I am looking into Parature.
Re: RightNow CX
Posted: Wed Jun 02, 2010 3:09 pm
by Jaz
For any one interested Parature is about 10K to set up and about 1500 per year per seat. It looks like both solutions are major over kill for a small business unless you are majorly a service based business.
Re: RightNow CX
Posted: Fri Jun 11, 2010 5:58 pm
by Jaz
So i think i am going with HELPSPOT. It is scalable from 1 person and up. Now I just need to figure out how to get it to reference my AC data.