AbleCommerce Shopping Cart Software

I have the lastest verion of Able installed. I just discovered a bug when shipping with UPS. I have a lot of items that ship with UPS. I also have some items that can not be shipped UPS because the item is too long (exceeds UPS length). If you add an item to the cart that is too long and you go to check out you get a message that reads "There are no shipping methods available to the selected destination(s)." But if you also add one item that can be shipped UPS along with something that can not be UPS it sends the order through like nothing is wrong. Has anyone esle experienced this?

Hello Steve,

Are the non shippable items marked as non-shippable?

The only time the physical size of the package is sent to UPS is when the item is marked as ships separately. I'm not quite sure how you have it configured, so it's tough to say what you're running into.

I'm on the most current version as well. There does seem to be a problem. I have an item that ships in an oversized box, 21x21x21.
When I select "ships separately" and add the item to my cart (this one item only) the shipping calculates correctly (ups), however if I add a 2nd item to the order (different item, not set up as ships separately) then the shipping does not calculate correctly and appears not to use the box size.

I tried the test with and without the "ships separately" setting and the results were the same. Once you add a 2nd item to the order the box size does not seem to get passed to UPS for the shipping calculation.

I think I read in another post that the box size is only used if you ship one item per shipment. I'm not quite sure what the reasoning is for this? In our prior software, we also assigned box sizes to all products. At shipping time, the calculation simply looked at the box size for each item and used the "largest" box for the calculation.

With the way it is now, we're going to get killed on all "express" orders (2nd day, 3rd day, overnight) which UPS charges dimensional weight. Is there any work around for this?

Hello,

What build number are you two on? I just handled a request from a 5.5 customer running the 'latest version'. Please post your build number and as much server/database information as possible.

If you're pretty darn certain this is a bug in a current release, then please see the following post:
viewtopic.php?f=42&t=6073

Hi,
With more testing last night <yawn>....... it's not a bug its a design issue. What looked like a bug is more about how/if you use the "ships separately" flag. Without the ships separately flag set, adding 2 items to the cart, one with oversize dimensions, the other with regular dimensions.. the dimensions don't get used in the calculation. If you have a box with oversize dimensions then you have to set the product to "ships separately" or you'll really get killed on shipping for that item.

Here is where the real problem lies.. express shipping of non-oversized products (and products not set to "ship separately). 2 lb order, shipping ground from CA to NY should be about $11.00. For my example, that product will ship in an 8x8x8 box. We're fine for ground shipping. But now, ship that box 3rd day.. It should be about $31.00 but instead, its not using the dimensions so it calculates just on the weight so it calculates the shipping at $19.66. I just lost $11.00 0n the order which only had $5.00 profit to begin with..

You could set ALL products to ship separately but then all of your ground shipping is horribly overstated and in this economy people simply won't pay it. The same problem occurs if you try to manipulate the weight of a product, your ground shipping will go out the roof.

We are in a real pickle now because I totally missed this in our product evaluation. I believe most people use the API to get the most accurate shipping rates when "flat fee" or "value" based shipping models don't work. Unless there is some solution, the only thing we can do is no longer offer express shipping which isn't going to help our business, especially at holiday time. I'd like to hear what other companies are doing that use the UPS API.