AbleCommerce Shopping Cart Software

Hi,
A customer called in, said they placed an order (never saw the "receipt" page) never received a confirmation.. My questions are:

1. The customer must have gotten "some" error at checkout although Authorize.net did not show any attempted transaction from the customer. Is there a reference to see what types of situations would have created an error that would stop the order?

2. Is customer data (user, etc) only saved at the time the order is saved? There was no evidence the customer was ever on the site (no user info).

3. There was no "abandoned cart" for the customer.

4. I was able to look up his IP from our analytics sofware we use. I then looked up his IP in the PageViews table and I could see where he searched for an item, added to the basket, then several "posts" to the Checkout page. Shouldn't this have at least shown up as an abandoned cart, if not, why not?

Thanks.

I am not sure what he did or what happened, as for as about payment failure it doesn't stops the order creation. If a payment fails the order is created with remaining balance and payment pending status. There should be an anonymous user for customer until the maintenance routine runs and clears anonymous users. Yeah abandoned carts do exist if customer added something and never checkout with that cart. I guess in this case order was created for the user that's why you are not seeing any abandoned cart. Please have a look at your error log and see if there is some information available related to this problem.

mazhar wrote:. Please have a look at your error log and see if there is some information available related to this problem.

Yes, I did look first at the error log and there was nothing, nada..

How/where do I find annonymous user data? Isnt' that the PageViews data?

Anonymous user data also exist within ac_Users table, If you go to users listing on merchant side you will see an option called Include Anonymous. Select this option and then search and you will see anonymous users information along with registered ones.