Google Analytics Ecommerce Tracking -- not showing up

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relish1227
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Google Analytics Ecommerce Tracking -- not showing up

Post by relish1227 » Mon Aug 30, 2010 9:59 am

Hi. I have enabled Google Analytics on the site via Configure > Page Tracking. I made sure that the Google Analytics Widget is in the footer -- it is and I can see the general tracking code on all of the pages. The Page Tracking page also says:

"For E-Commerce tracking to work, Checkout/Receipt.aspx page must use the footer with Google Analytics Widget."

It appears that it is, as the receipt page shows the same footer and the general GA tracking code. However, it does not display the ecommerce tracking -- I took a purchase all the way through.

What else would need to happen here?

Thanks.

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jmestep
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Re: Google Analytics Ecommerce Tracking -- not showing up

Post by jmestep » Mon Aug 30, 2010 1:33 pm

When you view the browser source on your receipt page after placing an order, do you see things like order number and amount? If so, then you might not have GA configured for ecommerce- I think it's a separate setting there, unless I'm not remembering correctly.
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relish1227
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Re: Google Analytics Ecommerce Tracking -- not showing up

Post by relish1227 » Mon Aug 30, 2010 2:53 pm

No, that is what I was looking for -- but I just see the regular GA code, like so:

Code: Select all

	<script type="text/javascript">
		var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www.");
		document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E"));
	</script>

	<script type="text/javascript">
		var pageTracker = _gat._getTracker("UA-XXXXXX-X");
		pageTracker._initData();
		pageTracker._trackPageview();
	</script>
In the Page Tracking section, it does have a checkbox for both -- and I have both checked. The receipt page is also displaying content I know is from the footer that also has the AbleCommerce GA Widget in it.

relish1227
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Re: Google Analytics Ecommerce Tracking -- not showing up

Post by relish1227 » Tue Sep 07, 2010 2:11 pm

Any other thoughts out there? Does anyone have Google Ecommerce tracking working?

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AbleMods
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Re: Google Analytics Ecommerce Tracking -- not showing up

Post by AbleMods » Sat Sep 11, 2010 10:30 pm

Mine has worked fine for years.

However there is a bug in 7.0.5 that posts the order total to the taxes column in GA. I posted the fix for it in another thread in this forum a few days ago.

But the Javascript code should still render every time.
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