AbleCommerce Shopping Cart Software

This has been touched on before.

I am also frustrated by the need to contact Able to change the physical location of my site. From Judy's comment in the other thread I now understand why, but it seems like there must be some other way to solve that problem.

My nightmare scenario is that there is a catastrophic server failure Friday night and my sites will be down until Pacific business hours on Monday. If the backup server had a different drive letter, then my site would be down. This is bad not just due to lost sales but also a site that is down for a while might incur a ranking penalty.

Does anybody know if Able has a workaround planned?

Hello,

One solution to this issue is to have your AC site installed under separate drive partition (for instance G:\Home\WWW\www.mysite.com) and then configure the same drive letter on all backup servers.
We have similar concept for all AbleCommerce sites hosted with us and are able to migrate sites between servers with almost no downtime. If you have VLAN Portable IP addresses that can also
be migrated between servers (no DNS or A record change required) the downtime will be minimal. I also agree that while this license requirement protects AbleCommerce it causes frustration and
complicates the environment for site owners and administrators.

I ran into this same situation..

If you delected the lic file or removed it from a entry in the database would you then be able to reuse your original key with the new path?

If a company is going to have a licensing system such as this that could potentially shut down an e-commerce business then the company MUST be on call 24/7 to resolve such matters. Paid support should not be required for this and the SLA should be no more than four hours. Otherwise a temporary license system should go into effect that lasts say 72 hours OR the licensing system needs to be changed to avoid such scenarios. There always has to be a balance between piracy and preventing loss of revenue as the result.

...temporary license system should go into effect that lasts say 72 hours...

Seconded. This seems like a reasonable solution.