Update License Error "Invalid Field: Path"

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dappy2
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Update License Error "Invalid Field: Path"

Post by dappy2 » Tue Oct 19, 2010 2:01 pm

I've been trying to setup my able install on our live servers and I'm getting the following error when inputting my license key:
The store license could not be updated: The following field[s] are invalid: Path

This is my second able store - and the first store I've upgraded twice to 7.0.4 so I'm familiar with how the licensing works etc.

Version 7.0.5, clean install with no modifications. My live URL is not currently accessible externally - but neither is the DEV url on a different server and that works fine. Able can access https://www.ablecommerce.com. AbleCommerce has the correct permissions according to the TestPermissions.aspx file. AbleCommerce can create a DEMO .lic file fine. The live server is a cluster with Load Balancing. The store runs fine with the DEMO license and our other Able store (7.0.4) is running on the same setup.

Any ideas - the IT dept. and myself are stumped - we're aware that it could be a server/identity/permissions issue but we've reached the limit of our troubleshooting. I've searched the forums and help and nothing seems to explain the error - which isn't the most descriptive error message. :)

Thanks - Dappy

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jmestep
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Re: Update License Error "Invalid Field: Path"

Post by jmestep » Wed Oct 20, 2010 3:32 am

If you have used the license before or have moved the site, you need to have your license re-activated. That is a fairly recent kink with Able.
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