AbleCommerce Shopping Cart Software

Posted: **Thu Jan 20, 2011 10:20 am**

The "Email a friend" feature on our site is not working. When a user attempts to send a product to a friend the following error is returned:

Email template could not be loaded.

We have the same templates setup in the live database as we do on the development database and it works on the development version.

Can anyone tell me where "Token.Instance.Store.Settings.ProductTellAFriendEmailTemplateId" is set? Is there something in the admin we have to do to an Email Template to let the system know it's the "Product Tell A Friend Email Template" template?

Any help would be appreciated.

Posted: **Fri Jan 21, 2011 1:13 pm**

Anyone have any advice at all?

Posted: **Sat Jan 22, 2011 9:14 am**

It is stored in the ac_Settings table and the default is 14. I don't see a way to edit that other than directly in the database, but the table ac_EmailTemplates will give you the template id for that template.

Posted: **Sat Jan 22, 2011 7:57 pm**

jmestep, thanks. I really appreciate your response. It got me on the right track to solving my issue.

AbleCommerce Shopping Cart Software

Email A Friend - Email template could not be loaded.

Email A Friend - Email template could not be loaded.

Re: Email A Friend - Email template could not be loaded.

Re: Email A Friend - Email template could not be loaded.

Re: Email A Friend - Email template could not be loaded.