USPS No Longer working today?
Posted: Wed Mar 09, 2011 1:42 pm
We have been using USPS shipping for the past 2 years and today something is wrong.
We are no longer able to get rates from USPS as of today (during checkout no USPS rates are available in our shipping method dropdown).
I do not see any error messages in the able commerce error log nor are there error messages in any of the Windows event logs.
I just got off the phone with USPS, there is nothing wrong with our user id according to them.
Please help!
UPDATE:
In the source code, a call is made to the USPS Shipping Provider. The call is made to GetShipRateQuote with my shipment and the ServiceCode "Priority Mail". The ShipRateQuote that is returned from the method is null. I can't see what's going on inside this method because I don't have source code for the USPS provider. The version property of the USPS provider I'm using says its v6.0.0.
UPDATE 2:
I fixed the problem. The Service Code needed to be updated to "Priority Mail<sup>®</sup>" as the patch from January had it. I certainly did apply this patch and have been using USPS successfully for the past few months. However, I believe when I updated the handling charge yesterday this shipping method's service code reverted back to the old ServiceCode of "Priority Mail" somehow. This must be a bug in the UI???
We are no longer able to get rates from USPS as of today (during checkout no USPS rates are available in our shipping method dropdown).
I do not see any error messages in the able commerce error log nor are there error messages in any of the Windows event logs.
I just got off the phone with USPS, there is nothing wrong with our user id according to them.
Please help!
UPDATE:
In the source code, a call is made to the USPS Shipping Provider. The call is made to GetShipRateQuote with my shipment and the ServiceCode "Priority Mail". The ShipRateQuote that is returned from the method is null. I can't see what's going on inside this method because I don't have source code for the USPS provider. The version property of the USPS provider I'm using says its v6.0.0.
UPDATE 2:
I fixed the problem. The Service Code needed to be updated to "Priority Mail<sup>®</sup>" as the patch from January had it. I certainly did apply this patch and have been using USPS successfully for the past few months. However, I believe when I updated the handling charge yesterday this shipping method's service code reverted back to the old ServiceCode of "Priority Mail" somehow. This must be a bug in the UI???