AbleCommerce Shopping Cart Software

I've moved a 7.0 ablecommerce install to a different server and the site is working fine however restoring the backup keys from the other server is not working. I'm getting the message below:

Failed to decrypt using provider 'DataProtectionConfigurationProvider'. Error message from the provider: Key not valid for use in specified state. (Exception from HRESULT: 0x8009000B) (c:\inetpub\vhosts\ATYOURDOORPETSTORE.COM\httpdocs\App_Data\encryption.config line 2)

I don't understand what it's trying to decrypt since it should just be restoring the encryption key from the two backup files. There currently is not any backup encryption key set on the new install if that makes any difference.

katasidy wrote:I don't understand what it's trying to decrypt

Encryption keys are used to decrypt payment data stored in the database. if you are not storing payment details i.e. you have the storefront set to NOT store credit card information, you can skip restoring the encryption keys.

katasidy wrote: Error message from the provider: Key not valid for use in specified state.

The error message sounds as if the backup key files are somehow corrupt. The error message you got is common when the encryption key being restored is too large. The only way (I can think of) for the restored key to be too large is that the backup file is messed up, corrupted, incorrect etc.

If you don't restore backup encryption keys, you won't be able to capture funds on pending authorizations. If you didn't have any outstanding authorizations when you moved the site, restoring the keys isn't necessary.

Don't forget to generate (and back up) new encryption keys on the new install.

I figured out the problem. Basically the encryption.config file has to have nothing in it except the encryption tag. I had just copied over the existing store so the existing encryption.config file was being used. Once I copied over the encryption.config from the install folder the restore worked.

katasidy wrote: Once I copied over the encryption.config from the install folder the restore worked.

Glad you got it figured out, thanks for sharing your solution !