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HTML Editor not working - possibly IE9 issue

Posted: Fri Jul 22, 2011 11:12 am
by pezza
Hi,

I have just noticed that when I am inside the HTML Editor and I try to click on things like the Hyperlink button, or Table button, It does not load properly and it is just blank. The cancel button doesn't work, and the only way to get out of it is by using the X on the Edit window itself.

I have a feeling that this may be IE9 related, as when I have tried with Firefox, there is no problem, and the buttons work just fine.

Is the HTMLEditor compatable with IE9, and is there a fix for this?

Thanks

Andrew

Re: HTML Editor not working - possibly IE9 issue

Posted: Mon Jul 25, 2011 7:15 am
by AbleMods
First check for any patches specific to your version of AC7 that are available at http://help.ablecommerce.com/

Once you've gone the patch route, trying putting IE9 into compatibility mode and see if that works better. I find a lot of sites still have trouble with IE9 unless it's running in compatibility mode.