Site Errors

[krittleb]

We had our site upgraded for us to 7.0.7 a while back. We have noticed some errors, but have ignored them until now.

However, I just tried to create a new site map after loading a bunch of new product and received yet another error message. When clicking the button to create the site-map, I get this page:

Server Error in '/' Application.
Runtime Error
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".

<!-- Web.Config Configuration File -->

<configuration>
<system.web>
<customErrors mode="Off"/>
</system.web>
</configuration>


Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.

<!-- Web.Config Configuration File -->

<configuration>
<system.web>
<customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
</system.web>
</configuration>


This also happens when we try to click to edit an item in the kitting section. There also have been other instances but my foggy brain is not recalling the specifics at the moment.

Any ideas??

[jmestep]

I'm going to check into the site map because last week I had to do some investigating for someone who is on another hoster who was having the same problem- not able to generate one after an upgrade. I couldn't troubleshoot his site very well because I didn't have access to the server.

[jmestep]

I did some digging on this and it wasn't because of the upgrade, it was because of the move from another hoster. Able stores the physical path on the server for the site map in the database and those paths are not necessarily valid after a site move.
I fixed your site and generated a site map.

[krittleb]

Thanks SO much!!!

I assume there are a number of items like that??

The kitting edit option is still not working so they probably each have to be fixed individually. Do we need to put in a help ticket/work order to have all the various items like that fixed? Maybe there aren't actually very many and we've just happened to find the two issues?

[jmestep]

I don't think there are many issues like that, but it would be good to open a help ticket when you find them with details about when it happens and when it started if you have them. I looked at your variant problem and haven't been able to find the issue yet. The code on your page in the admin is correct, so there might be something deeper down causing it.

[jmestep]

We have narrowed down the error on the kit page- it was a customization that was done before we got the site, so we carried it over to the upgrade. Please email me and we can get this fixed- I need to know what the customization was supposed to accomplish.