Abandoned Cart issues after 7.0.7 SR1 install

For general questions and discussions specific to the AbleCommerce 7.0 Asp.Net product.
Post Reply
crazyjoe
Commander (CMDR)
Commander (CMDR)
Posts: 172
Joined: Mon Apr 26, 2010 2:20 pm

Abandoned Cart issues after 7.0.7 SR1 install

Post by crazyjoe » Thu Aug 11, 2011 9:13 am

I have successfully upgraded my 7.0.4 site with 7.0.7 and added the SR1 patches. Store is working great, but my Abandoned Cart report doesn't allow me to view daily details. I get the following error...

Line 20: if (_Settings.AbandonedBasketAlertEmailTemplateId == 0)
Line 21: {
Line 22: NotePlaceHolder.Controls.Add(new LiteralControl("<p style='text-align:left;'>We noticed that you don't have any Email template configured for abandoned basket alerts. Please choose suitable template in <b>Administration > Configure > Email > Settings</b> section.</p>"));
Line 23: }
Line 24:

I went into the Configure > Email > Settings menu and there is no place to choose a template for Abandoned Baskets. I went to the Configure > Email > Templates menu and there is a template for Abandoned Basket Email. Am I missing something in the Settings menu that I need to do? Let me know if you need any more info. The upgrade itself went amazingly smooth!!1! As far as I can tell this is the only issue I've come across and that is AWESOMESAUCE!
Crazy Joe Sadloski
Webmaster
Hot Leathers Inc.
http://www.hotleathers.com

User avatar
Katie
AbleCommerce Admin
AbleCommerce Admin
Posts: 2651
Joined: Tue Dec 02, 2003 1:54 am
Contact:

Re: Abandoned Cart issues after 7.0.7 SR1 install

Post by Katie » Sat Aug 13, 2011 8:31 am

Hey Crazy Joe!

Can you re-check the Configure > Email > Settings page? In the lower left, you should be seeing a new setting "Abandoned Basket Alert Feature" with an option to select this new email template.

If you don't see this, then double check to make sure all your admin files were upgraded. I always like to suggest a restart of the application server, because I've seen a lot of strange caching issues. Any modification to the web.config file will forcibly restart the application clearing any cached files.

Have a great weekend,

Katie
Thank you for choosing AbleCommerce!

http://help.ablecommerce.com - product support
http://wiki.ablecommerce.com - developer support

crazyjoe
Commander (CMDR)
Commander (CMDR)
Posts: 172
Joined: Mon Apr 26, 2010 2:20 pm

Re: Abandoned Cart issues after 7.0.7 SR1 install

Post by crazyjoe » Mon Aug 15, 2011 9:29 am

Thanks Katie! Some of my admin files had not been correctly updated. I no longer get any errors! GREAT SUCCESS!
Crazy Joe Sadloski
Webmaster
Hot Leathers Inc.
http://www.hotleathers.com

Post Reply