AbleCommerce Shopping Cart Software

Does anyone know why I am getting this error?

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Google Checkout Failed.

Google Checkout Response.IsGood = False

Google Checkout Error Message = Internal error in server
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Thanks in Advance

Hi,

It's hard to say, because there's not much information to go on. If you can start by providing your AbleCommerce version and build number we can check for any known issues at the help site.

Is this your first time setting up GoogleCheckout, or was it working at some point and then stopped?

What error message do you see with the order's payment history? Or maybe the order doesn't complete? Try to give us more detail about what's going on and I'd be happy to help.

Thanks,
Katie

Hi -
The info you requested is as follows:
AbleCommerce for ASP.NET
VERSION: 7.0.7.14600
MSSQL v2005
I had it set up as a test - it worked only once
The next time I set it up I got this error and every time after I tried it since then
I put an item in the basket
Click the Google checkout button
I immediately receive this error on the product page
It never gets to the point of processing




Hi,

It's hard to say, because there's not much information to go on. If you can start by providing your AbleCommerce version and build number we can check for any known issues at the help site.

Is this your first time setting up GoogleCheckout, or was it working at some point and then stopped?

What error message do you see with the order's payment history? Or maybe the order doesn't complete? Try to give us more detail about what's going on and I'd be happy to help.

Thanks,
Katie

What API Version do I put in the drop down box on the Google Checkout Integration page?
I have it set to Version 2.5

Hi,

That's a really good question. We support a Level 2 integration, so that might be right. This is something I need to check up on.

Some common things to check with GC.

1) When you are in a 'production environment', Google expects the callback URL to be SSL. Go ahead and double check in your Google configuration area that the URL to your AbleCommerce store is https. Also double check the URLS to google from the AC configuration page and make sure they are not referencing the sandbox (non ssl) servers.

2) If you have enabled the Basic Auth setting from AbleCommerce, then you need to do some special configuration on the server.

3) One more thing that can be really helpful is to turn on Debug from the AC config page. Try a test transaction, and then go open the Google Checkout log file that was created in the \app_data\logs\ folder. Paste the results here, but make sure to remove any 'sensitive' information of course.

Thanks,
Katie