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PayPal payments
Posted: Thu Aug 18, 2011 3:01 pm
by FCMLMT
Recently our site stopped automatically processing PayPal payments so now it requires a manually status change in Able to change it from Payment Pending to Shipment Pending. Anyone know what changed?
Re: PayPal payments
Posted: Fri Aug 19, 2011 8:46 am
by Katie
Hi there,
This is very strange. Can you provide a little more info please?
1 - Version and build of AbleCommerce, along with the type of Paypal implementation (standard IPN or Express/CC)
2 - Transaction message from payment screen in order (a paid order automatically switches to shipment pending)
3 - payment mode? authorization only, or auth/capture
4 - status of payment in your Paypal merchant account? Is the transaction there to process?
5 - turn on debug through the AC Paypal config page and test a transaction. What happens? Check the Paypal log file in \app_data\logs\
6 - has anything changed on your end? like a recent upgrade
7 - do ALL Paypal orders fail? If not, then check the addresses to see if it is international
Thanks!
Katie