Customers complaining "No Products" show in categories

[crazyjoe]

I am getting a lot of complaints (at least two a day) since we've moved to 7.0.7 that some customers, while surfing my site, are not seeing any products in some categories. Some customers have given me enough info to pin point this to IE 7 browsers on either winNT or winXP machines. I use mac's primarily but test with machines running both of these systems with IE 6 and 7 and can not duplicate this problem. All of my product categories have products in them, and they all are visible whenever I look around. I get no errors in my error logs at the time anyone has complained so I am at a loss of how to proceed in remedying this situation. It is a definite problem and I'm sure most of my sites visitors unfortunately won't notify us that they are having this problem and would just leave. Please let me know if anyone has some ideas how to proceed in fixing this crazy issue I'm having.

Thanks!

Crazy Joe
Webmaster
www {dot} HotLeathers {dot} com

[Katie]

Do you happen to know which categories are missing the products?

Thanks

[crazyjoe]

Yes today a customer said she was attempting to view the following categories via links on our left nav menu: Ladies Shirts, Boot Chains, Koozies & Bottle Suits. All 3 brought her to pages that showed our header and footer but no products.

[crazyjoe]

Hi Katie, I want to clarify that these categories are not actually "missing products" But some customers are complaining when they click on them they see no products. The categories I listed were based on replies I got from 2 of my customers but I there are definitely other categories that this is happening too. Once customer complained that none of my shirt categories worked. I have over 20 different shirt categories with 100's of products in them. Please let me know if there is anything else I can ask these customers who are experiencing this problem to make it easier to pinpoint the issue.

[jmestep]

I checked and saw products. Try to find out what browser they are using and the actual url. Maybe there is something in the html that a browser isn't forgiving. I've saw that recently on a site where some of the page wasn't showing and the html description had 8 opening div tags and only 4 closing tags.

[crazyjoe]

Hi Judy! Thanks for the reply. I tried validating my site's pages that I know have had this issue and I cannot find any unclosed tags or anything like that. Is it possible I could pay you guys to take a look at this and troubleshoot it for me? Let me know. If you could discuss this with Brad and shoot me over a quote that would be super awesome!

[Katie]

I booted up an old computer running IE6, and sure enough, all the products are missing from the category pages. Let me know if there is anything I can do to help test or troubleshoot.

Katie

[jmestep]

I will email this to Brad.

[crazyjoe]

NO WAY! WOW Katie thank you for confirming for me. Ok, maybe its my categorygrid conlib that I have customized. Is it possible something in this code would make my page not render in IE6?

Code: Select all

 <asp:DataList ID="CatalogNodeList" runat="server" RepeatColumns="18" RepeatDirection="Horizontal" RepeatLayout="Flow" Width="100%" OnItemDataBound="CatalogNodeList_ItemDataBound" DataKeyField="CatalogNodeId" CssClass="catalog" EnableViewState="false" HorizontalAlign="Left">

[jmestep]

It's bad in IE7 also- I just checked.

[crazyjoe]

OH I THINK I MIGHT HAVE FIGURED IT OUT!!! Can you both check and see again. My </ContentTemplate>
</ajax:UpdatePanel> tags were incorrectly placed outside of my table. Let me know if you still see an empty categories. Thank you both so much for helping us out with this

[Katie]

Good Job! I can see products using IE6...

Katie

[crazyjoe]

OH! GREAT SUCCESS! I gotta get me an old box here to test with. I used Adobe's Browser Lab and couldn't replicate the problem on any configuration. Thank you so much for your help!