AbleCommerce Shopping Cart Software

We just tweaked our site so that customers who have a failed payment can enter in the credit card again. The difficulty we are having is to know when customers have gone into the link and processed the payment again. All of our orders are marked as 'Authorized', as long as the payment doesn't fail, and with us receiving an email of the order with the Order Placed trigger. My first idea was to use the Authorized trigger, but then this would mean that we would get two sets of emails for Orders Placed and for Authorized for a single order, defeating the purpose.

Any ideas out there? Cheers!

Serge

butterscotch wrote:My first idea was to use the Authorized trigger, but then this would mean that we would get two sets of emails for Orders Placed and for Authorized for a single order, defeating the purpose.

There's really no way for AC7 to apply 'rules' to the triggers. Would be fantastic if you could, that would make a whole lot of things possible we can't do now or have to customize to accomplish.

Your only option is to modify the /ConLib/PayMyOrderPage.ascx user control to manually fire an email when it successfully charges the card.

However this is going to happen whether the shopper does it while still in checkout or at some later date using the 'Pay Order' link on the View Order page after checkout. AC7 uses the same retry-payment page for both.

Are you wanting to send a simple notification to the store admin or something more elaborate to the shopper?

Hi Joe,

I just wanted to have a trigger so our sales team can be alerted when a customer has recaptured a payment that previously had failed.

Serge