Disappearing tax leaves negative balance on cancelled orders
Posted: Tue Dec 06, 2011 4:55 pm
We are currently in pre-launch testing for one of our newest sites that is using the AC7.0.7 version. We placed a couple of test orders using a Visa test credit card number. After checking things through we then canceled the order to see how that worked and we noticed that the balance was a negative amount. Looking at the order confirmation, the amount is coming from the sales tax. When the order is cancelled the sales tax gets taken off the order and the balance does not get zeroed. This is not really a problem for our accounting, but I expect it will be for our customers if they ever have to cancel an order.
We are using the Avalara Tax connector - not sure if this has anything to do with it.
We are using the Avalara Tax connector - not sure if this has anything to do with it.