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Gift Certificate issue after upgrade

Posted: Wed Dec 07, 2011 10:03 pm
by Brewhaus
We recently upgraded from 7.0.2 to 7.0.7, and when a customer today tried to pay with a gift certificate generated in 7.0.2 the payment was declined. I checked, and their gift certificate was reduced by the amount on the order, but the payment showed the error: invalid object ac_Orders.

Can anyone help on this?

Re: Gift Certificate issue after upgrade

Posted: Thu Dec 08, 2011 8:46 am
by jmestep
Make sure the owner of the table in the database is dbo. like the others. We had that happen when we got site from a different hoster where the tables were owned by a different owner and had to switch them all to dbo. It was very weird because there were orders being placed OK, but we got that message on some routine.

Re: Gift Certificate issue after upgrade

Posted: Thu Dec 08, 2011 10:04 am
by Brewhaus
It is funny that you should mention that, as we found that a few tables (ac_CustomUrls, ac_Kits, ac_Orders, ac_ProductProductTemplates, ac_Redirects) changed to a different owner, and show as being created on 11/20/11 (when the upgrade was done). Is it safe to change them back to dbo? And, if so, could you please remind me how to do so? :oops:

Any thoughts on why they would get changed when the upgrade was performed?

Re: Gift Certificate issue after upgrade

Posted: Fri Dec 09, 2011 8:54 am
by jmestep
Here is how you can change them:
http://geekswithblogs.net/AskPaula/arch ... 24737.aspx

I don't know why it would have happened with the upgrade- I haven't seen that with upgrades I did.

Re: Gift Certificate issue after upgrade

Posted: Sat Dec 10, 2011 10:21 pm
by Brewhaus
Thanks, Judy. I will give that a shot.