Accepted AMEX when it's not an option

For general questions and discussions specific to the AbleCommerce 7.0 Asp.Net product.
Post Reply
Lieutenant Commander (LCDR)
Lieutenant Commander (LCDR)
Posts: 92
Joined: Thu Jul 10, 2008 11:43 am
Location: Lancaster PA

Accepted AMEX when it's not an option

Post by SamsSteins » Fri May 18, 2012 10:34 am

We recently stopped taking AMEX cards on our website. I removed it as a payment option, so it no longer shows in the drop down option. I also removed it from my payment gateway. I just had a customer email that they used an AMEX card, but just selected VISA in the drop down and it went through. Is there a way to prevent this from happening?

User avatar
Master Yoda
Master Yoda
Posts: 5169
Joined: Wed Sep 26, 2007 5:47 am
Location: Fort Myers, Florida USA

Re: Accepted AMEX when it's not an option

Post by AbleMods » Wed May 23, 2012 9:00 am

Your merchant account with Authorize.Net must still show your AMEX merchant account as active. Contact Authorize.Net to have your AMEX merchant account removed from your gateway profile. Otherwise Authorize.Net continues to accept AMEX even if the website checkout doesn't offer it as a choice.

Another thing I've seen is removing the AMEX payment method in AC7 doesn't remove the AMEX graphic image on the payment page. Shoppers see both the Visa/MC image and the AMEX image and assume AMEX is acceptable. Even if the dropdown choices are only Visa/MC.

Why a shopper thinks an image of the back of an AMEX card trumps the dropdown choices escapes me, but I've seen it happen first-hand :D
Joe Payne
AbleCommerce Custom Programming and Modules
AbleCommerce Hosting
Precise Fishing and Hunting Time Tables

Post Reply