Abandonded basket alert getting sent to people who ordered..

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crazyjoe
Commander (CMDR)
Commander (CMDR)
Posts: 172
Joined: Mon Apr 26, 2010 2:20 pm

Abandonded basket alert getting sent to people who ordered..

Post by crazyjoe » Mon Oct 01, 2012 3:30 pm

I've just started using the Abandoned basket alert and found that many of the people on there have completed their purchases and should not have been sent an abandoned cart alert email. It would seem to me that this should be a list of people who have not completed their orders. Do names get removed from the abandoned cart list once they place an order?

I received a bunch of emails this morning from customers wondering why they got an email asking if they need help with an order they placed already and received a confirmation email for. Also, I send an free shipping coupon code in my abandoned cart alerts and these customers now want to use the coupon even though they already placed their order.

How do we make it so the Abandoned Cart list removes names of those who completed their purchases? How do other people deal with this?
Crazy Joe Sadloski
Webmaster
Hot Leathers Inc.
http://www.hotleathers.com

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