Mailbox name not allowed

For general questions and discussions specific to the AbleCommerce 7.0 Asp.Net product.
Post Reply
User avatar
RichWendrock
Commander (CMDR)
Commander (CMDR)
Posts: 134
Joined: Sat Apr 05, 2008 12:55 am
Location: Austin Texas
Contact:

Mailbox name not allowed

Post by RichWendrock » Wed Jul 17, 2013 9:26 am

This function has been working but recently we started getting this error message when someone submits their email address for our newsletter. I tested the sign-up function and the customer receives the activation email with link to activate the subscription. So my question is, which mailbox is this error referring? and Where is the list of allowed rcpthosts?

wnn280 :: WARN :: Error sending email with subject 'HCC: Activation required to join HCC Inside Line'.
Logger: System.Object
Thread: 6
Date: 2013-07-16 20:14:05,451
NDC: (null)

System.Net.Mail.SmtpFailedRecipientException: Mailbox name not allowed. The server response was: sorry, that domain isn't in my list of allowed rcpthosts (#5.5.3 - chkuser)
at System.Net.Mail.SmtpClient.Send(MailMessage message)
at CommerceBuilder.Messaging.EmailClient.Send(MailMessage mailMessage, SmtpSettings smtpSettings, Boolean throwOnError)
Regards,
Richard

http://www.TheHomePageStore.com

AbleCommerce
VERSION: 7.0.7.14588
MSSQL v2005
AC SCHEMA v2005
.NET CLR v2.0.50727.3634

jguengerich
Commodore (COMO)
Commodore (COMO)
Posts: 434
Joined: Tue May 07, 2013 1:59 pm

Re: Mailbox name not allowed

Post by jguengerich » Wed Jul 17, 2013 9:53 am

It looks like the SMTP server that AbleCommerce communicates with to send emails is saying that it isn't allowed to send emails to one of the recipients. If you have access to the SMTP server, or someone can access it for you, see if it's log indicates which email address it doesn't like. It may be an email address in the CC: or BCC: field, since the customer is getting the email.
Jay

User avatar
RichWendrock
Commander (CMDR)
Commander (CMDR)
Posts: 134
Joined: Sat Apr 05, 2008 12:55 am
Location: Austin Texas
Contact:

Re: Mailbox name not allowed

Post by RichWendrock » Wed Jul 17, 2013 10:30 am

We are hosting with AbleCommerce so the mail server is their mail server. I will open a ticket with their Tech Support. Thanks for your help...
Regards,
Richard

http://www.TheHomePageStore.com

AbleCommerce
VERSION: 7.0.7.14588
MSSQL v2005
AC SCHEMA v2005
.NET CLR v2.0.50727.3634

User avatar
RichWendrock
Commander (CMDR)
Commander (CMDR)
Posts: 134
Joined: Sat Apr 05, 2008 12:55 am
Location: Austin Texas
Contact:

Re: Mailbox name not allowed

Post by RichWendrock » Wed Jul 17, 2013 10:01 pm

AbleCommerce is looking into the cause. I found that I can go to the Configure/Email/Settings page in the dashboard, click the Save & Test the Config button, enter an email address that belongs to the store in the send To field, no error occurs. But if I enter an email address that is not defined in the store domain I get the error Mailbox name not allowed. I will let you know when I hear back from AbleCommerce.
Regards,
Richard

http://www.TheHomePageStore.com

AbleCommerce
VERSION: 7.0.7.14588
MSSQL v2005
AC SCHEMA v2005
.NET CLR v2.0.50727.3634

Post Reply