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Notification for when order payment is corrected / updated..

Posted: Tue Oct 01, 2013 1:48 pm
by crazyjoe
A customer places an order which the payment is initially bad. User comes back a week later and updates payment online. Payment is made good…but we are not notified. How does everyone else deal with this kind of issue? Is there an email trigger I could create that sends an email if an order is updated from problem to paid?

Thanks in advance for your suggestions...

Re: Notification for when order payment is corrected / updated..

Posted: Tue Oct 01, 2013 2:23 pm
by compunerdy
If a customer creates a order and it is not paid then the order status is "payment pending". If they later correct the issue and pay for the order it is automatically changed to "payment completed" like any other order. This is how mine is setup anyways...