AbleCommerce Shopping Cart Software

I have a international customer trying to order some small items that total .06lbs based off the item weights. When it checks USPS for rates this is returned..

Send: API=IntlRateV2&XML=<?xml version="1.0" encoding="UTF-8"?><IntlRateV2Request USERID="***********"><Package ID="0"><Pounds>0</Pounds><Ounces>0</Ounces><MailType>Package</MailType><ValueOfContents>13.50</ValueOfContents><Country>Australia</Country><Container></Container><Size>REGULAR</Size><Width>0</Width><Length>0</Length><Height>0</Height><Girth>0</Girth></Package></IntlRateV2Request>

Receive: <?xml version="1.0" encoding="UTF-8"?>
<IntlRateV2Response><Package ID="0"><Error><Number>-2147218043</Number><Source>;IntlRateV2.ProcessRequest</Source><Description>Unable to calculate international postage. No services available.
Unable to calculate international postage</Description><HelpFile/><HelpContext/></Error></Package></IntlRateV2Response>

I have minimum package weight set at 0 for usps but if I add a larger item to the order it returns rates fine. Why will it no calculate rates and shows 0 ounces when there should be .96 ounces? Did the weight conversion get messed up with the new changes to the API?

This is a guess, because I have not used USPS, but since no one answered yet, I thought I might as well try to help .

Perhaps they have a min. weight of 1 oz? What happens if you set the min. weight to 0.0625 ( = 1/16 lb. = 1 oz.)?

Tim,

Can you tell me how many items are in the basket, and how much each one weighs?

Thanks,
Katie

4 Items.. .01, .01, .02, .02 for weights.

Tim

I created 4 items with the weights you specified above. I chose Australia for the country and the USPS international service was returned.

Here is the log entry -

Send: API=IntlRateV2&XML=<?xml version="1.0" encoding="UTF-8"?><IntlRateV2Request USERID="245ABLEC6623"><Package ID="0"><Pounds>0</Pounds><Ounces>1</Ounces><MailType>Package</MailType><ValueOfContents>4.00</ValueOfContents><Country>Australia</Country><Container></Container><Size>REGULAR</Size><Width>0</Width><Length>0</Length><Height>0</Height><Girth>0</Girth></Package></IntlRateV2Request>

should be .96 ounces

It looks like we rounded up to 1 ounce, which I believe is a new requirement for the updated API.

I am using the default value for minimum package weight = 0.1

If I change it to 0, then I get your error -

Receive: <?xml version="1.0" encoding="UTF-8"?>
<IntlRateV2Response><Package ID="0"><Error><Number>-2147218043</Number><Source>;IntlRateV2.ProcessRequest</Source><Description>Unable to calculate international postage. No services available.
Unable to calculate international postage</Description><HelpFile/><HelpContext/></Error></Package></IntlRateV2Response>

So you need to change the minimum package weight back to the default value of 0.1 and it should start working.

(sigh of relief...I thought we may have had a bug)

yup.. that fixed. Might want to put a note to not set to 0.

Thanks!!