PayPal - Order Statuses and Shipping Information

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sweeperq
Commodore (COMO)
Commodore (COMO)
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PayPal - Order Statuses and Shipping Information

Post by sweeperq » Mon Oct 20, 2014 12:59 pm

We just started looking into PayPal as a payment option for one of our AC7 sites. Thinks work somewhat okay, but we noticed the following behaviors:
  • If a Payment Pending order status without an Order Placed event is not present, a new Payment Pending order status with Order Placed trigger is created automatically. We tried renaming it to PayPal Payment Pending, but when we placed another test order it just generated another order status. Does that sound right? We were trying to keep the PayPal orders separate so we could verify everything was working. Note: We previously did not have a status set up with an event for Order Placed, only Payment Authorized and Payment Declined.
  • When we log into PayPal to view the transaction details, it says Not Eligible for Seller Protection because We have no shipping address on file (see attached screenshot). Seller Protection is one of the reasons we were starting explore PayPal. I'm not sure if we are getting this message because AC7 doesn't send the shipping information along, or the address we used on the test order did not correspond with the address on file for the test account. In either scenario, there is no message in the AC7 admin indicating ineligibility. This means the seller would have to look in PayPal and check every transaction before proceeding, doesn't it?

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