PayPal Express - No Order Confirmation Emails

For general questions and discussions specific to the AbleCommerce 7.0 Asp.Net product.
Post Reply
User avatar
efficiondave
Commander (CMDR)
Commander (CMDR)
Posts: 151
Joined: Tue Dec 02, 2008 10:20 am
Location: St. Louis Missouri
Contact:

PayPal Express - No Order Confirmation Emails

Post by efficiondave » Tue Apr 28, 2015 1:51 pm

When users use PayPal Express to pay, they are not getting an Order Confirmation email. Is there a reason for this? Is there a fix?

User avatar
efficiondave
Commander (CMDR)
Commander (CMDR)
Posts: 151
Joined: Tue Dec 02, 2008 10:20 am
Location: St. Louis Missouri
Contact:

Re: PayPal Express - No Order Confirmation Emails

Post by efficiondave » Mon May 04, 2015 5:05 am

Anyone?

User avatar
efficiondave
Commander (CMDR)
Commander (CMDR)
Posts: 151
Joined: Tue Dec 02, 2008 10:20 am
Location: St. Louis Missouri
Contact:

Re: PayPal Express - No Order Confirmation Emails

Post by efficiondave » Fri May 29, 2015 11:39 am

Is this a known issue or does it work properly for standard installs? Is this something I have access to the code for? I'm at a loss for how I can fix this without buying the CommerceBuilder source.

User avatar
Katie
AbleCommerce Admin
AbleCommerce Admin
Posts: 2651
Joined: Tue Dec 02, 2003 1:54 am
Contact:

Re: PayPal Express - No Order Confirmation Emails

Post by Katie » Fri May 29, 2015 1:55 pm

I've not seen any other customer indicate that emails are not working. With PP Express, the checkout completes at Paypal's site, so I don't know that we would send an email if the event isn't triggered by AC receipt page. I'm sorry, but I'm just not sure. It's been a long time since I've tested Paypal with AC7.

For certain, make sure that your Order Notification template is set to send on Order Placed (not Order Paid).

Wish I could be of more help. I just don't have any test installs of AC7 that I can access.
Thank you for choosing AbleCommerce!

http://help.ablecommerce.com - product support
http://wiki.ablecommerce.com - developer support

Post Reply