AbleCommerce Shopping Cart Software

Hello,

My client has reported that, just a week ago, the order # in the email templates has been off by one. For instance, in the email for one, it says Order # 7669. However, if you go to that order number in the admin area, it's for a different customer and order. But you can see, if you look at the customer name, that in the admin area it's the same as Order #7668.

Why would this just begin being off now? And is there a fix?

Thanks.

You need to let us know which version of AbleCommerce you are using, or check the help.ablecommerce.com site to see if it was a bug that's been fixed in a later version.

The Order ID (not number) should not be shown anywhere because it is not used for display purposes. The ID is used by the database and code only, and we do not show it in any emails or to the merchant. If you are seeing it, then it might be a very old bug or a customization that someone has made.

You can adjust the Order NUMBER from the Configure > Store page. This is what will be shown to the customer and merchant.

I actually resolved the issue in another thread -- viewtopic.php?f=42&t=13575

I just upped the Order Number in the Store Configuration and now things are synched up.

Thanks!